Am I entitled to a full refund?

Alderbank

pinkshoes said:

Friend2020 said:

On the 6/1/23 I received an email offering a 14 day free trial with findmypast.
On the 7/1/23 I started looking at the website, I mistakenly subscribed at 19.03 and immediately cancelled. I have an email confirming my subscription at 19.03 and an email cancelling my subscription at 19.03 from find my past.
However I have been charged on my PayPal account £199.99 (1 year subscription) 
I know it is my mistake, but had no idea I would be charged, and assumed I had a 14 day free trial and could cancel my subscription within that time and not be charged.
I have contacted findmypast and have been offered a reduction to a 3month subscription at £50 with a refund of the difference.
Am I entitled to a full refund?
Kindest regards
Cathy

The T&Cs that you agreed to say:


At £199 it would appear you have opted for the premium service which it says "You cannot take a free trial of our Premium subscription", although online the only two prices I can see are £129.99 and £179.99 so I'm not sure what you have selected!

What exactly did you select when you signed up?

I've taken a quick look at the site.
There are 3 service plans available, Plus, Pro and Premium. Each offers access to different databases. I agree with pinkshoes that the OP chose Premium which is not available as a free trial. Only Plus and Pro are available as 14 day free trial. However on the subscription page I see three prices, £129.99, £179.99 and £199.99.
The OP committed to pay £199.99 which confirms that they chose the Premium subscription.
https://www.findmypast.co.uk/subscribe?event_location=footer

Like others, I have occasionally clicked 'subscribe' by mistake (on other websites). In every case the site has cancelled and fully refunded after checking that I had not used the resource.
I am sure that Findmypast will eventually do the same.