Company refusing to refund/replace furniture

Aylesbury_Duck

imamutant said:

Thanks guys. So to confirm, its in agreement that I have no rights to a replacement or refund? And I should accept the 20% refund?

I think it's a little more nuanced than that.  You may have rights to a replacement or refund, but it could prove to be a tricky one to enforce, so the pragmatic way forward might be to accept the partial refund.

HillStreetBlues

Aylesbury_Duck said:

I think it's a little more nuanced than that.  You may have rights to a replacement or refund, but it could prove to be a tricky one to enforce, so the pragmatic way forward might be to accept the partial refund.

I would agree with that view.
You could have a valid claim but how much do you want to battle (and could lose)

You can always counter Aldi's offer and ask for a bigger percentage or a fix cost (say cost of new cushions),  but they could also withdrawn the 20%