Shell Energy billing "stopped for all customers"

ForumMember007

I just asked Shell why I still don't have my bill, normally genereted on the 4th of the month. Their response:

"Billing was stopped for all the customers because new tariff is being updated to the accounts. When this is updated, billing will be active again. 😊️

It can take up to 28 days for this to be updated. Your next bill will be generated on 4th February."

Breath-taking.

Thoughts, anyone ?

PS I'm only with Shell because they took over my Pure account.

Astria

Well yes, tariffs changed at the beginning of the month so they'll bill you to the new tariffs.

Most people can do it quicker than 28 days though...

PeterGr

For what its worth, I had my email from Shell on 07 January to say  my bill was ready to view and my December bill dated 04 January 2023 was in my account as normal.  I had notification of the new rates on 14 December.....

calleyw

mine is normally generated on the 5th.  Its dated the 5th but I could not see it until the end of the week on the 8th.  Does it really matter?  you can work it out yourself if you know what the new tariff is

luvchocolate

My bill is generated 2nd of the month and it can online about 5 days later as normal 

boliston

just got my shell bill and i notice there has been a tiny reduction in the electric unit rate (a fraction of a penny per unit) from 1/1/23 - i'm not sure what the point is

luvchocolate

boliston said:

just got my shell bill and i notice there has been a tiny reduction in the electric unit rate (a fraction of a penny per unit) from 1/1/23 - i'm not sure what the point is

We recieved notification of this a few months ago...I was told I would be better off by £1 per year 

Boodedoo

ForumMember007 said:

"Billing was stopped for all the customers because new tariff is being updated to the accounts. When this is updated, billing will be active again. 😊️

It can take up to 28 days for this to be updated. Your next bill will be generated on 4th February."

I had a similar conversation but got an alternate script
This is because the Metering Department have temporarily paused the billing whilst they update your tariff details on your smart meter. As soon as the relevant department have finished the internal updates on your account, they will release an accurate up to date bill

 IHD still showing the old rate yet I can now see on the account that a bill was created on 12th which will be available to view 'soon'. Maybe the fact that I pay by variable D/D each month for what I have used has something to do with that, possibly if I paid by a fixed amount each month they may not be as keen to raise a bill as they'd still get the payment.

Spoonie_Turtle

luvchocolate said:

boliston said:

just got my shell bill and i notice there has been a tiny reduction in the electric unit rate (a fraction of a penny per unit) from 1/1/23 - i'm not sure what the point is

We recieved notification of this a few months ago...I was told I would be better off by £1 per year 

Don't spend it all at once

dank_2

Still waiting for this month's bill, after submitting meter readings on 28th Dec. They've already calculated the amount and it's been deducted from my credit, so what gives?

GunJack

last couple of billing cycles they've been off