Section 75 does not apply to booking.com?

3 Posts
in Credit cards
I had a poor experience with a London apartment booked via booking.com. The apartment’s internet was not working which also meant the TV did not work. The apartment management company refused to offer any compensation so I have tried to make a claim via section 75 through my credit card provider. This morning I received a letter from the credit card company stating they could not proceed. They state that any claim must have a debtor, creditor relationship in place. The retailer is the apartment management company however payment is processed by booking.com. This means the debtor, creditor, and supplier link is broken and therefore section 75 does not apply.
If this is correct you have no protection from the credit card company when using booking.com. This does not seem right to me, any thoughts?
If this is correct you have no protection from the credit card company when using booking.com. This does not seem right to me, any thoughts?
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.definitely, NOT definately ......separate, NOT seperate
should have, NOT should of .....guaranteed, NOT guarenteed
Booking do have a complaints procedure and they can be helpful and reasonable, although how much they will think is reasonable to discount accommodation because the free WiFi did not work is anyone's guess.
https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/
As others have said, S75 is fundamentally an oddity in today credit based economy... the fact you get any protection at all is a free bonus even if its not as complete as you'd hoped.
You could try a chargeback or Small Claims route if you feel aggrieved.