Already redeemed store bought Amazon gift card.

Felicitya

Hi Katie! My daughter recently bought her son a £50 gift card from Tesco which he found had already been redeemed when he tried to use it. He realised that the packaging had been tampered with. Daughter has been to Tesco more than once and they refuse a refund or to investigate as it is Amazons' problem, they say..... Assistant told her it had happened previously! Amazon are saying a family member used it. Indeed-but without a result! Amazon now say case closed. My daughter is neuro-diverse and this is causing her  mega stress due to £50 being lost.

Would trading standards help? many thanks. Anne.

sewellpaul

I have had exactly the same problem, amazon tell you to contact Tescos, Tesco to contact amazon, was told family member used it, which was not possible, now both have closed case and im £50 down as well, where do we go from here ?

daisy2008

Hello I had placed order from sports direct three pairs of trainers just before Christmas. Delivery arrived but only two trainers in bag. SD investigated apparently and warehouse say three trainers were sent??? It’s ridiculous can’t get any refund for missing item or even replacement . How can I deal with this company please ?

MSE_Laura_F

 Thanks all. I've merged these questions, which are all about trying to get your money back.

MSE_Katie

Transcript of the video above:

There are two main schemes that you can try to get your money back. 

The first is really strong legal protection called Section 75 - that's Section 75 of the Consumer Credit Act, which makes your card provider jointly liable if something goes wrong. Now, in practice, you need to have paid for something on a credit card only, that costs between £100 and £30,000.

Now, if you try to use Section 75, you've got really strong rights and your card provider can try and reimburse you if something has gone wrong. If you can't use that, say, for example, if it costs under £100 or you used a debit card or you used a charge card, then you can try something called chargeback. 

Chargeback is where your bank that issued the payment tries to claw back the money from the other side, the bank that received the payment. However, it's a voluntary scheme, so it's not a stronger protection. So if you're ever not sure, it's always best to try and pay for something on a credit card to benefit from that extra Section 75 protection.