Composite door faulty

1234

Hello, I have a strong draught coming in from composite door (approx 13 month since installation) I have which the company claim is normal expectation.

I want to get an independent inspection which I can use section 75 or county claim if need be but I’m not sure what kind of trades person I would need to write the report.

Would asking another company to have a look and report on it be ok or would I need specialist company that writes report?

Would be grateful for any help.

Thanks.

FreeBear

1234 said: Hello, I have a strong draught coming in from composite door (approx 13 month since installation) I have which the company claim is normal expectation.

I want to get an independent inspection which I can use section 75 or county claim if need be but I’m not sure what kind of trades person I would need to write the report.

A well fitted door should never have draughts coming through. You need to check on time limits for a S.75 claim. If the installation company is refusing to fix the problem, is there an insurance backed guarantee you can make a claim on ?

1234

Thank you, this is my argument with the company. 

Yes there is insurance backed guarantee but I don’t have any details on it and not sure how to find it or how to claim.

FreeBear

1234 said: Yes there is insurance backed guarantee but I don’t have any details on it and not sure how to find it or how to claim.

You should have received details of the guarantee along with installation/compliance certificates - It may have been in the form of a letter or an email (with my last few windows, the guarantee info was in an email). You could try asking the installation company for copies of the paperwork, failing that, try which ever body they are associated with (FENSA, CERTASS, etc).

1234

Yes I got some fensa certificate through the post. After having had a look it turns out I needed to activate it with the company I bought it from. 

Don’t understand why this was automatically activated post installation!

ashe

Are they saying the DRAFT is normal expectation or are they saying that the amount that the door is out by is within tolerance, as manufacturers will usually have a tolerance level. 

Have you tried just trying to put some adhesive weather strips in the doorway? This sorted our draft windows out. 

1234

They avoid using the word draft but say that the air that comes in is normal and travel up and around the frames, this is what my issue is, my house is bloody cold because of this and I don’t feel this is correct.

the thing is the door is only gone over 12 months old. The seals are pretty new and unsure where the draught is entering from. When lifting handle up it’s pulls the door in and they were clear not to mess around otherwise I’ll void warranty which is why I haven’t tried to sort it myself.

They want to charge me each time an engineer has to come out which is why I’d prefer to get an independent assessment on installation and investigate why there is a draft coming in but I don’t know what type of tradesperson i require to do this and write a report of their findings.

ThisIsWeird

Assuming it's an inward-opening door, what is the door/frame join like on the outside with the handle pulled up? Even? 

And how does a smoking taper behave on the inside with the draught - can you work out where it's coming through?

ashe

1234 said:

They avoid using the word draft but say that the air that comes in is normal and travel up and around the frames, this is what my issue is, my house is bloody cold because of this and I don’t feel this is correct.

the thing is the door is only gone over 12 months old. The seals are pretty new and unsure where the draught is entering from. When lifting handle up it’s pulls the door in and they were clear not to mess around otherwise I’ll void warranty which is why I haven’t tried to sort it myself.

They want to charge me each time an engineer has to come out which is why I’d prefer to get an independent assessment on installation and investigate why there is a draft coming in but I don’t know what type of tradesperson i require to do this and write a report of their findings.

We have a solidoor and no drafts, but can't see how air would travel inside the frame. If there was a draft I would just apply a seal strip where the draft is