Direct Debit Decrease!? 7 January at 3:44PM in Energy 16 replies 686 views

Astria

Eon Next changed my DD in October, from £88 to £243, their recommended amount based on usage and energy prices.

Then in December, they sent another email saying prices are increasing further,

They've just send me another email saying that from the 17th January, my DD amount will reduce to £95.98.

So why increase it in the first place 🤣

macman

Possibly because you have cut your usage dramatically and have built some credit on your account?

MikeJXE

Astria said:

Eon Next changed my DD in October, from £88 to £243, their recommended amount based on usage and energy prices.

Then in December, they sent another email saying prices are increasing further,

They've just send me another email saying that from the 17th January, my DD amount will reduce to £95.98.

So why increase it in the first place 🤣

Exactly !! I had the same issue with OVO

Mstty

That's Kraken account software for you. 

You know better than that anyway does £96 cover your usage and forecast.

I think some don't know you here....they probably don't think you know what a kWh and your usage is😂😂😂😂😂😂

dunstonh

The change in October would probably have been prepared before the Government support.

macman

Post your annual kWh usage on each fuel, and your current balance, and meaningful advice can be given.

ariarnia

in october they will have forecast for your use to increase over winter. 

by now we're more than half way thru the winter heating period so they can better guess how much energy your going to use for the rest of this year. 

and as dunstonh says there forecasts arent designed to take into account the 400 from the government (because its a one off) so your now probably carrying more credit than they expected at this point of winter. 

ovo regularly tell us we should drop our dd down to £5 a month because of the amount of credit we have. but we know from working it out what our bills should be from when our fix ends in april and want to keep the credit balance where it is.

because we have a logical reason then we have never had a problem asking our suppliers to set our dd at the level we think (up or down)

as macman said. if you want help to figure out what your dd should be set at based on the expected price from april then you need to tell us your last 12 months of use (should be on your online account) and your current credit balance. 

Brie

Eon wanted to change my DD from £120 to £285 which I said was unreasonable and based on a completely fictional prediction of our annual use.  They agreed with me about the fiction and did not increase it.  Then they wanted to decrease it because of the government support which I said was silly as we are substantially in debit so we agreed on a mid point.  Now they've sent another notice that they want to increase it to £175 which again I have said is unreasonable.  I realise these things are all computer generated but it must get annoying to have to work in their customer service team and have to deal with all of this.  

The other problem is that I might want to increase my DD ever so slightly but I can't because the minimum I can set it to is still £285.  

Mstty

I am sure @Astria knows their usage well enough the amount they help people here lol at the above comments 

ariarnia

Mstty said:

I am sure @Astria knows their usage well enough the amount they help people here lol at the above comments 

i would have thought so to. but then i struggle to understand the point of the thread (i would of thought they also knew how forecasting works and why it might not take into account the rebate or know in advance how cold winter was going to be...)

Astria

ariarnia said:

Mstty said:

I am sure @Astria knows their usage well enough the amount they help people here lol at the above comments 

i would have thought so to. but then i struggle to understand the point of the thread (i would of thought they also knew how forecasting works and why it might not take into account the rebate or know in advance how cold winter was going to be...)

The thing is, I was already in credit before the October increase, told them that my current payments would be fine, they completely refused and pretty much said they were going to increase my monthly figure regardless because that's what they calculated it at and I would end up in debt otherwise, so I bowed to their greater knowledge (even though I'm the one using the energy and so have a far better idea of my usage predictions...). Now they've realised that my DD actually covers an entire month from Nov - Dec, they seem to have finally gone "Ah, maybe you were right after all". To be honest, I still think £95 is too high also. I have asked them multiple times to put me back on "bill on usage" rather than "budget DD", but each time they seem to have problems, or say they've done it but not actually do it.