We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Issues with email
Options

isplumm
Posts: 2,215 Forumite


in Techie Stuff
Hi all
I have an issue with email account - I changed my password the other day & now I cannot access it on my phone or via Outlook.
But I can log into Office365 - I log into my office account and my email works fine - I can get to the Outlook application on my Mac, but I cannot receive / send any emails - I have changed the IMAP / SMPT passwords - but no joy - used to work no probs when I changed the p/w before - any ideas?
Thanks Mark
I have an issue with email account - I changed my password the other day & now I cannot access it on my phone or via Outlook.
But I can log into Office365 - I log into my office account and my email works fine - I can get to the Outlook application on my Mac, but I cannot receive / send any emails - I have changed the IMAP / SMPT passwords - but no joy - used to work no probs when I changed the p/w before - any ideas?
Thanks Mark
We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
0
Comments
-
Have you tried shutting down your Mac ?
0 -
I changed the password on one of my email accounts the other day and couldn't send from my phone.. That was because I hadn't changed the SMTP portion. This was using the native iOS mail client.
You say you have done this though.
You may find it easier to delete the email account and then add it again with the new info - I have had to do this for someone on their Mac & phone. Worked fine.Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid0 -
isplumm said:Hi all
I have an issue with email account - I changed my password the other day & now I cannot access it on my phone or via Outlook.
But I can log into Office365 - I log into my office account and my email works fine - I can get to the Outlook application on my Mac, but I cannot receive / send any emails - I have changed the IMAP / SMPT passwords - but no joy - used to work no probs when I changed the p/w before - any ideas?
Thanks MarkOffice 365 and Outlook/Former Hotmail is not the same thing.1 -
What gets me a bit is you are using what I consider the best OS system and an Apple Mac computer yet you are using also MS Windows software
Apple has it's own email and office software free, there are many office suites out there as good as windows without paying a subscription0 -
Thanks for the advice - I managed to resolve it by completely deleting the email & starting again - no idea what the issue was - but all working.
As to why I use MS Office - well I use it at work & feel very comfortable with it.We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.7K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.5K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards