Evri. Non-compensated and Prohibited Items.

qualitybird

I used Evri to return a ring to a merchant without realizing I was sending what they consider to be a non-compensated / prohibited item. I did state on the item send form that it was a ring. Other couriers have a tick box asking if you have read their list of prohibited items, but Evri do not. If this had been in place I would have checked to see if it was acceptable for them to courier the item.
I have contacted Evri several times asking for compensation of £110 for the cost of the ring, but they have only refunded my cost of £6.26 for sending the item. I have also asked if they still have the ring and if so, could they give me the opportunity to retrieve it. They have been completely evasive on this and will not tell me what happens to non-compensated items that they do not deliver.

So far, none of my questions have been answered in relation as to where my property is. There seems to me, to be an underlying element of dishonesty throughout Evri, they will steal a customer’s property if they think they can get away with it. This has become the norm.  Allowing these unscrupulous practices. to continue is sending a message to employees saying it’s ok to steal.

The company has lost sight of who some of their customers are, they may have some big contracts with Boden, Debenhams and Zalando, but they have a reputation for poor service to individual customers.

Aylesbury_Duck

qualitybird said:

I used Evri to return a ring to a merchant without realizing I was sending what they consider to be a non-compensated / prohibited item. I did state on the item send form that it was a ring. Other couriers have a tick box asking if you have read their list of prohibited items, but Evri do not. If this had been in place I would have checked to see if it was acceptable for them to courier the item.
I have contacted Evri several times asking for compensation of £110 for the cost of the ring, but they have only refunded my cost of £6.26 for sending the item. I have also asked if they still have the ring and if so, could they give me the opportunity to retrieve it. They have been completely evasive on this and will not tell me what happens to non-compensated items that they do not deliver.

So far, none of my questions have been answered in relation as to where my property is. [text removed]

The company has lost sight of who some of their customers are, they may have some big contracts with Boden, Debenhams and Zalando, but they have a reputation for poor service to individual customers.

Firstly, you should edit your post accusing Evri of dishonesty and systematic theft.  You have no evidence of that being the case.

Secondly, I'm afraid the onus is on you to check the list of prohibited items before you send them, and to arrange appropriate insurance if you want the full value of an item covered.  It doesn't matter what other couriers do by way of checklists, if the list of prohibited items is reasonably available (and it appears to be, using a google search).  Having said that, I can't see that a ring would be prohibited.  Their list mentions diamonds and jewellery with a value in excess of £999 and yours was well under that.

My reading of your case is that the item wasn't a prohibited one, but if you wanted the full value of the ring covered, you needed to have taken out appropriate insurance.

sheramber

I used Evri to return a ring to a merchant without realizing I was sending what they consider to be a non-compensated / prohibited item

Non compensation articles are not prohibited.  You can send them but they will not compensate for loss or damage.

Any item worth more than £20 should be insured as Evri will only compensate £20 otherwise.

I don't think you can take out insurance for non compensation items.

https://www.evri.com/faqs/sending-a-parcel/can-i-buy-cover-for-my-parcel


We’re happy to carry non-compensation items for delivery, but when you send any of these items it’s at your own risk

Have EVERI said why it has not been delivered?

Alderbank

sheramber said:

I don't think you can take out insurance for non compensation items.

Perhaps not from Evri but you certainly can insure your jewellery against loss, theft, etc.
In fact, you might already have insurance. Check your household policy.

HillStreetBlues

Was the ring over 100 years old? as why would a  be classed £110 ring as non-compensated/
Was it insured for full value as price suggests it was. (even next day would be about £4 with a  light-weight item)

soolin

When you add your item details on Evri there is a highlighted bit that says ‘ If your item is on our non-compensation list we will not compensate you in the event of parcel loss or damage’ (that is a cut and paste ) 

Personally I don’t use Evri except for Vinted parcels where they take the risk, and I find on Vinted my stuff seems to arrive OK, but I think it unfair to accuse them of hiding the fact that many (and it is many not a few) items are prohibited or excluded from insurance.

EDIT interestingly the list I use from Evri says costume jewellery is excluded from compensation but the list attached to the link above only talks about precious metals, silver, gold etc or antiques. Was the item costume or a precious metal as if it was just costume (and I’ve seen £110 costume jewellery rings before) it might be worth going back to them. 

MarvinDay

qualitybird said:

Other couriers have a tick box asking if you have read their list of prohibited items, but Evri do not. If this had been in place I would have checked to see if it was acceptable for them to courier the item.

There may not be a tick box specifically relating to prohibited or restricted items but it's impossible to place an order without ticking a box to state that you agree to their T&C's:

and one of these T&C's is:

so the information is there and you stated that you agreed to it.

Money_Grabber13579

You say you were returning the ring to a merchant. Who arranged the postage return? Did you book the collection with Evri or did the merchant provide an Evri returns label and you had to follow their instructions?

HillStreetBlues

https://www.ii.co.uk/analysis-commentary/fight-your-rights-hermes-excluded-items-list-catches-senders-out-ii511636

Seems Evri (or Hermes as it was then)  classed a gold necklace not as gold but as jewellery.
I can't see how a ring (if it's made with a precious  metal) could then be classed as anything but jewellery.

pinkshoes

When you order with Evri, you cannot order until you click the box agreeing to the terms and conditions.

The link to the T&Cs is next to the check box. It's very obvious.

There is also a T&C list at the bottom of the page.

So unfortunately if you did not read it properly then you will just have to take the loss.