Oven dead within 21 months
in Consumer rights
10 replies 357 views
We bought a combi micro oven for the thick end of 600 in spring of 2019. By September it had completely died. Zanussi replaced the whole mother board. In December 22 it died again. The retailer won't replace it. I think it has not been of satisfactory quality. The retailer says they want a report from the manufacturer saying it was defective from the word go. Like they're going to do that! I thought an independent report would be more realistic. Does anyone know for sure whether we have to go down this path or whether we are within our rights to have an independent report? I'd be grateful for expert knowledge or a reference to a reliable source. I think we should be covered under the Consumer Rights Act. Fingers crossed. And thank you.
Latest MSE News and Guides
Did you know there's an MSE app?
It's free & available on iOS & AndroidMSE App
Regifting: good idea or not?
Add your two cents to the discussionMSE Forum
Energy Price Guarantee calculator
How much you'll likely pay from AprilMSE Tools
How do you clean it? Its not a catch you out question.
OP, what do you think it is worth after 4 years use? I'm guessing less than £50?
I'm not under the impression that the guarantee resets. This is about the consumer rights act which states that appliances should last for an appropriate amount of time. If they fail early, it can be argued that there was poor workmanship in the first place.
So my actual question is, are we ot within our rights to have an independent report on it? Having a manufacturer's report feels wrong...vested interest. Does anyone know for sure?
Thank you and apologies for the confusion.
A combi microwave should certainly last longer than 21 months, even with or without repairs. See under "your rights when buying goods" in the link.
There's also this - https://www.moneysavingexpert.com/reclaim-consumer-rights/
See the section about Section 75 if you bought the item on a credit card - or even on a debit card.
If there's any report to be obtained, yes it should definitely be independent but I'd not try that until I'd exhausted all my other consumer rights, which you certainly do have in this case.
Ask the manufacturer if they are happy that their ovens only last xx months.