Barclays Fraud / GDPR breach

Zuzi

Re: your last point

You can do a quick google search "what is my IP address" and you will find many websites which will show you exactly that - if the IPs that will be provided to you are those from where the transactions were authorised, you can quickly see whether they are e.g. your home IP or somewhere very different. The above mentioned websites also usually let you check an IP in the sense that you enter it and it will give its rough location...

The companies' IPs aren't really relevant, unless you think that the transactions were approved from where the companies were supposedly based.

Bear in mind that there are ways to fake/change one's IP addresses, too.

HiggiHiggins

Zuzi said:

Re: your last point

You can do a quick google search "what is my IP address" and you will find many websites which will show you exactly that - if the IPs that will be provided to you are those from where the transactions were authorised, you can quickly see whether they are e.g. your home IP or somewhere very different. The above mentioned websites also usually let you check an IP in the sense that you enter it and it will give its rough location...

thanks for the info, although B never provided one piece of info related to the transactions at all. They only recently provided this data to the ombudsman, months after they asked B for it. I don’t think it existed and formed any part of the “investigation they carried out” until they realised it was missing. This can only explain the confusion and lack of investigation that’s been picked up by the FO. no staff member makes any ref to this file at all and if that’s the case there probably want any investigation don’t and why it wasn’t sent to me or the fo at any point when asked. I would have thought this was the first piece of evidence collected in this type of case?

they had also seen the outcome at rationale from the adjudicator and had chance to “disclose” the missing information from his report and tackle many of the key points he highlighted in his failings found with B.
so quite easy to see what you’ve been found guilty of (no evidence of investigation, not consistent, confused staff and no rationale or evidence for any decisions etc) to then produce what should have been available and used during their investigations and attack all the points they’d been noted failing on.

The companies' IPs aren't really relevant, unless you think that the transactions were approved from where the companies were supposedly based.
I’m not sure again, I need the info to look into this. During this “investigation” they have never once confirmed with the joint holder if he made the payments, what device he or I have. Neither of us have but just seems very little checks have been done.

Bear in mind that there are ways to fake/change one's IP addresses, too. 
yes I hear this too so once I’ve got the data I’ll confirm this all. I’m not even sure what transactions they compare these disputed once’s against (saying these were undisputed and authorised) I only looked back and noticed the USD payments and reported these, heaven forbid I’ve missed some others in amongst these too

Thanks for taking the time to respond