British Gas - anyone at home?

CamCurls

My British Gas account shows no usage records after 5 December 2022 and my IHD has stopped working. I would just like BG to reassure me that they are still receiving smart meter info (the last gas "bill" used an estimate). My six month billing period ends in March. But I have been trying to use the online chat for a few days now and all I get is all agents are busy, try later.

Any advice please?

Mstty

Is your smart meter still showing usage?

If so they should be getting readings just your IHD has failed.

Always worth a few on and offs

Joyful

Send them a message via Facebook.

Alnat1

You could try the Bright app and see if the data shows there.

Jyana

I always seem to get an answer on Twitter within 24 hours, often sooner, depending on how busy they are and what my issue is. 

As Mstty and Alnat1 say above though, if your meter and/or Bright app are okay then you should be fine. The IHD can often have issues, and my BG account has never had the info in it as long as I have been with them which is why I rely on Bright or the Hugo apps instead. 

CamCurls

Managed to get through to BG on the phone. Genuinely helpful but they are having problems accessing the system themselves - took quite a few minutes for him to access my account. But the answer was there is a known problem with some accounts and my smart meters are not communicating with the billing system. This is apparently due to be fixed by the end of January/early February at which time all my data should reappear online and on my IHD. But until then I will be reading my meter every Monday morning!!