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Smart Meter - IHD error, only showing £1.66
Hello,
I am with EDF, ever since I moved into my property last year, my IHD unit only shows £1.66.
It is a known error with EDF, see link https://www.edfenergy.com/for-home/help-centre/faq/showing-166. They have not been able to fix it, just keep asking me to do a hard reset but this never works, or I just go round in circles and they blame someone else or take weeks to reply. hence why I'm asking on here for some help.
The funny thing is, they can get my readings still and I get accurate bills, just can't view my usage on the IHD which I desperately want to do!
Does anyone else have this issue or know how to resolve it please?
I am with EDF, ever since I moved into my property last year, my IHD unit only shows £1.66.
It is a known error with EDF, see link https://www.edfenergy.com/for-home/help-centre/faq/showing-166. They have not been able to fix it, just keep asking me to do a hard reset but this never works, or I just go round in circles and they blame someone else or take weeks to reply. hence why I'm asking on here for some help.
The funny thing is, they can get my readings still and I get accurate bills, just can't view my usage on the IHD which I desperately want to do!
Does anyone else have this issue or know how to resolve it please?
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Comments
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funkygal said:Hello,
I am with EDF, ever since I moved into my property last year, my IHD unit only shows £1.66.
It is a known error with EDF, see link https://www.edfenergy.com/for-home/help-centre/faq/showing-166. They have not been able to fix it, just keep asking me to do a hard reset but this never works, or I just go round in circles and they blame someone else or take weeks to reply. hence why I'm asking on here for some help.
The funny thing is, they can get my readings still and I get accurate bills, just can't view my usage on the IHD which I desperately want to do!
Does anyone else have this issue or know how to resolve it please?
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The only control that the supplier has over the cost information displayed on an IHD is the tariff information sent to each of the meters. This can be checked on most IHDs or via the meter sub-menus (tariff matrix).0
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Download the bright or loop app and you can view your usage (it isn't live) but will help you out.
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Thanks for the swift responses!
That's interesting, I did google the £1.66 error but couldn't find much. I have an ongoing complaint with EDF but they take so long to respond so I'm thinking of going down the Ombudsman route too.
I do have the Hugo app which shows my usage, albeit, a day behind.
Just so frustrating, just want real time reads, ergh!0 -
funkygal said:Thanks for the swift responses!
That's interesting, I did google the £1.66 error but couldn't find much. I have an ongoing complaint with EDF but they take so long to respond so I'm thinking of going down the Ombudsman route too.
I do have the Hugo app which shows my usage, albeit, a day behind.
Just so frustrating, just want real time reads, ergh!
There is nothing that a supplier controls within the smart meter system other than its Adapter (the software that it uses to connect its billing system to the network). If it is a communications hub firmware issue, then all suppliers have to wait for the device manufacturer to roll out a firmware update.0 -
@funkygal , you could try the Bright app. It's not as instant an update as the IHD, but might get the correct rates.
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[Deleted User] said:funkygal said:Thanks for the swift responses!
That's interesting, I did google the £1.66 error but couldn't find much. I have an ongoing complaint with EDF but they take so long to respond so I'm thinking of going down the Ombudsman route too.
I do have the Hugo app which shows my usage, albeit, a day behind.
Just so frustrating, just want real time reads, ergh!
There is nothing that a supplier controls within the smart meter system other than its Adapter (the software that it uses to connect its billing system to the network). If it is a communications hub firmware issue, then all suppliers have to wait for the device manufacturer to roll out a firmware update.0 -
Dolor said:funkygal said:Thanks for the swift responses!
That's interesting, I did google the £1.66 error but couldn't find much. I have an ongoing complaint with EDF but they take so long to respond so I'm thinking of going down the Ombudsman route too.
I do have the Hugo app which shows my usage, albeit, a day behind.
Just so frustrating, just want real time reads, ergh!
There is nothing that a supplier controls within the smart meter system other than its Adapter (the software that it uses to connect its billing system to the network). If it is a communications hub firmware issue, then all suppliers have to wait for the device manufacturer to roll out a firmware update.
The fact they caused the problem, know what it is and they have refused to fix it for more than a year is why I am taking them to the ombudsman.2 -
MattMattMattUK said:Dolor said:funkygal said:Thanks for the swift responses!
That's interesting, I did google the £1.66 error but couldn't find much. I have an ongoing complaint with EDF but they take so long to respond so I'm thinking of going down the Ombudsman route too.
I do have the Hugo app which shows my usage, albeit, a day behind.
Just so frustrating, just want real time reads, ergh!
There is nothing that a supplier controls within the smart meter system other than its Adapter (the software that it uses to connect its billing system to the network). If it is a communications hub firmware issue, then all suppliers have to wait for the device manufacturer to roll out a firmware update.
The fact they caused the problem, know what it is and they have refused to fix it for more than a year is why I am taking them to the ombudsman.
As far as commissioning is concerned, any supplier or Register DCC Other User can pair an IHD to your comms hub.0 -
Dolor said:MattMattMattUK said:Dolor said:funkygal said:Thanks for the swift responses!
That's interesting, I did google the £1.66 error but couldn't find much. I have an ongoing complaint with EDF but they take so long to respond so I'm thinking of going down the Ombudsman route too.
I do have the Hugo app which shows my usage, albeit, a day behind.
Just so frustrating, just want real time reads, ergh!
There is nothing that a supplier controls within the smart meter system other than its Adapter (the software that it uses to connect its billing system to the network). If it is a communications hub firmware issue, then all suppliers have to wait for the device manufacturer to roll out a firmware update.
The fact they caused the problem, know what it is and they have refused to fix it for more than a year is why I am taking them to the ombudsman.
As far as commissioning is concerned, any supplier or Register DCC Other User can pair an IHD to your comms hub.
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