Royal Mail online postage forcing collection

SoozyJ22

I’m trying to buy postage online for a parcel I’m planning to drop off at a parcel postbox but the website is automatically selecting the collection option and won’t let me remove it. When I select the postage option (either second class or tracked 48) it says I can drop off the parcel but as I work through the details I can’t remove collection. 

Does anyone have any idea how I can fix this? I’ve tried on both my phone and laptop but they’re both the same. 

soolin

If you go to the final confirmation screen you can remove the collection option before paying. 

KxMx

It will go into the basket as two items- collection and parcel. 
You then have the option to delete either item, so the collection can be removed. 

SoozyJ22

Thanks very much soolin and KxMx. What a strange way of doing it! 

Spoonie_Turtle

That tripped us up too, for a bit. 

More annoyingly last night it wasn't working, an item had to go by Special Delivery today and cost a whole £1 extra at the Post Office because the stupid RM site wasn't working.  (We tried 3 different devices, 2 browsers, 2 cards and PayPal.  It just wouldn't process payment.  It was something that could have been collected from home today, so not only an extra £1 but a trip to the PO on top.)

Money_Grabber13579

Spoonie_Turtle said:

That tripped us up too, for a bit. 

More annoyingly last night it wasn't working, an item had to go by Special Delivery today and cost a whole £1 extra at the Post Office because the stupid RM site wasn't working.  (We tried 3 different devices, 2 browsers, 2 cards and PayPal.  It just wouldn't process payment.  It was something that could have been collected from home today, so not only an extra £1 but a trip to the PO on top.)

That’s odd, I paid for postage online last night and it worked okay and had my parcel collected today. Must have been quite a short term glitch.

Spoonie_Turtle

Money_Grabber13579 said:

Spoonie_Turtle said:

That tripped us up too, for a bit. 

More annoyingly last night it wasn't working, an item had to go by Special Delivery today and cost a whole £1 extra at the Post Office because the stupid RM site wasn't working.  (We tried 3 different devices, 2 browsers, 2 cards and PayPal.  It just wouldn't process payment.  It was something that could have been collected from home today, so not only an extra £1 but a trip to the PO on top.)

That’s odd, I paid for postage online last night and it worked okay and had my parcel collected today. Must have been quite a short term glitch.

We kept trying from about 10.30pm until nearly 1am.  In the grand scheme of things not overly long, but long enough!

MAD_JACK

I've got the same problem and have tried through Click & Drop and my business account, but the only option avaiable is collection, which I don't want.  You cannot change it from collection to drop off.  I have a huge backlog of parcels due to the cyber attack and am getting very pee'd off with the RM system.  At this rate, I will be losing a lot of sales to cancellations and refunds!  My local Post Office are not very pleased with the loss of business either.  Is RM trying to force everyone online in order to cut out the Post Offices?

martindow

When I go to the page to pay, the postage and collection are listed separately and there is an option to delete by each item.  Just delete the collections if you don't need them, pay, print the labels and take the parcels to a PO or RM delivery office.

soolin

MAD_JACK said:

I've got the same problem and have tried through Click & Drop and my business account, but the only option avaiable is collection, which I don't want.  You cannot change it from collection to drop off.  I have a huge backlog of parcels due to the cyber attack and am getting very pee'd off with the RM system.  At this rate, I will be losing a lot of sales to cancellations and refunds!  My local Post Office are not very pleased with the loss of business either.  Is RM trying to force everyone online in order to cut out the Post Offices?

On the RM site you just remove it from the final screen before you pay - as per earlier posts on this thread.