Returning or exchanging items after their '28 days moneyback' policy is over..

greyskittles

I bought a coat from Internacionalle. On their receipt it says this...

'we are pleased to offer an exchange or refund on any unworn/unused items provided that it is returned within 28 days with proof of purchase. Items with proof of purchase will be exchanged or refunded in full by the original method of payment. Items without proof of purchase may be exchanged, or refunded in credit notes at current prices. This does not affect your statutory rights'

Now I'm pretty sure the coat is still full price in the shop, so do you think that they would refund me if I took it back WITH the receipt? Or am I better off without the receipt? I'd take credit notes but would prefer the money, but so long as I get the full value back I'll be happy.

Also, what if the item had became damaged after the 28 days but you still had the receipt? Are you entitled to a refund at the full price (if I have the receipt)?

YAZZA_3

greyskittles wrote: »

I bought a coat from Internacionalle. On their receipt it says this...

'we are pleased to offer an exchange or refund on any unworn/unused items provided that it is returned within 28 days with proof of purchase. Items with proof of purchase will be exchanged or refunded in full by the original method of payment. Items without proof of purchase may be exchanged, or refunded in credit notes at current prices. This does not affect your statutory rights'

Now I'm pretty sure the coat is still full price in the shop, so do you think that they would refund me if I took it back WITH the receipt? Or am I better off without the receipt? I'd take credit notes but would prefer the money, but so long as I get the full value back I'll be happy.

Also, what if the item had became damaged after the 28 days but you still had the receipt? Are you entitled to a refund at the full price (if I have the receipt)?

If it's over 28 days, the store does not have to give me a refund, they may likely to give you an exchange but only as goodwill so is best to have your receipt.

Yes if its faulty you will get a refund.

sco0ter

I think you would more than likely get store credit than a refund after the 28 days

greyskittles

I took this back today and she gave me a full refund - didn't even look at the date on the receipt, and I didn't mention it. Score!

jstyles

These days most companies worth their salt will give you a refund on the basis that you may become a loyal customer. Also - it's bad publicity for them to have stand-up debates in store. Much better to be seen as customer friendly!

Dee_from_Kent

I want to return a Vibrostation machine costing £895.00 after ONE day as I am unsure of its safety health wise. I have been told it will cost me £70 to return and I am liable even tho I wasn't advised this when I emailed about the 28 day money back guarantee. I am unemployed and was hoping to purchase the machine over long term which is why I placed on a credit card to pay back slowly. The machine was for health reasons to get me back tohealth and into a working world. Now I am more stressed depressed than when I started as they are saying I will be liable to pay the £70 return. This was not made clear to me at the start and on the web site states only 28 day money back guarantee. I am at my wits end... does anyone have any advice? If I were working I would still not want to pay the money but would probably have to pay it ... but as I am not working is there anyway I can get back to sq one? I feel sick in my stomach! I thought this would be a start to getting out of debt and well again not into more debt and more ill depressed and stressed.,, please help with advice if you can ? ... I am new here and not even sure if I have postes this correctly.

jenniewb

Dee_from_Kent wrote: »

I want to return a Vibrostation machine costing £895.00 after ONE day as I am unsure of its safety health wise. I have been told it will cost me £70 to return and I am liable even tho I wasn't advised this when I emailed about the 28 day money back guarantee. I am unemployed and was hoping to purchase the machine over long term which is why I placed on a credit card to pay back slowly. The machine was for health reasons to get me back tohealth and into a working world. Now I am more stressed depressed than when I started as they are saying I will be liable to pay the £70 return. This was not made clear to me at the start and on the web site states only 28 day money back guarantee. I am at my wits end... does anyone have any advice? If I were working I would still not want to pay the money but would probably have to pay it ... but as I am not working is there anyway I can get back to sq one? I feel sick in my stomach! I thought this would be a start to getting out of debt and well again not into more debt and more ill depressed and stressed.,, please help with advice if you can ? ... I am new here and not even sure if I have postes this correctly.

I'd say contact groups such as trading standards and consumer action groups in your area. But as your mentioning your stress levels and I have no idea if you are able to do this (its alot of leg work on your side), if you are feeling really overwhelmed by this, contact the Citizens Advice Bureau who will be able to take on your case and help you get to some sort of resolution.

As far as I know, anything online has whats called a "distance selling" regulation which means your entitled to send it back if its not what you expected. I do not know anything about the cost and who'd foot the bill for this. Maybe its worth contacting the company and saying your unhappy for whatever reason and that you are aware of the distance selling regulations and that you were not expecting to pay for the return and do not think you should.

Let them know you have contacted the CAB and Trading Standards and see if they have anything to say but for what its worth, while they are communicating with you this tends to show a better company, companies who want to rip you off just don't bother responding to anything.

I'd ask trading standards where you stand from a legal/consumer point of view but reporting them could be your next port of call.