Virgin Money ISA

HobGoblin

Can't see where I'm going wrong. Tried to open a new 2yr fixed ISA with Virgin Money and all goes well until I get to the password criteria. It states, 8 to 32 characters which must contain 3 off each, Upper Case, Lower Case, Number and Symbols. Now I tried these , NO I wont use them again anywhere but kept getting somethings gone wrong with the new password block highlighted. Yes they did match in both lines. Here is what I tried:-  T4#bRm2*6Pg$8Kh%6FnB and  T4$bF2£dN8%Ga5&P6rY7*HR
Now I cant see anything wrong with those but Virgin wont accept them so I shall look for another provider who I can deal with online.

ForumUser7

I've had similar issues recently with some other websites. Typing it into both fields manually seemed to resolve it for me - it was generated by a password generator into both fields before.

HobGoblin

ForumUser7 said:

I've had similar issues recently with some other websites. Typing it into both fields manually seemed to resolve it for me - it was generated by a password generator into both fields before.

Must admit I usually do the same but not on this occasion, typed both into both fields?

eskbanker

HobGoblin said:

It states, 8 to 32 characters which must contain 3 off each, Upper Case, Lower Case, Number and Symbols.

I think you may be misinterpreting the rules - an 8 character password obviously can't contain at least three of each of four categories!  I believe that the rule is actually that it needs to include at least one character from each of at least three of those categories, as per https://gethelp.virginmoney.com/helptopic/subtopic/pagecontent/article/KA-01185/?If-I-forget-my-passcode,-how-can-I-access-the-app

Enter your password. This will be at least 8 characters chosen from 3 or more of these categories: numbers, upper case letters, lower case letters and special characters (such as *!@?).

No harm in using passwords stronger than the minimum though, assuming you can get them accepted!

Qyburn

I had problems with this as well, and ended up using a much less secure password than I intended.  It was the only way I got it accepted.

surreysaver

Some special characters won't work with some websites. Its trial and error. Try just one special character

subjecttocontract

I opened one of these today without any problems, I used.......1 upper case, 2 numbers, a symbol and the rest lower case.
I think the OP has misinterpreted the requirements.

HobGoblin

Thanks for all the reply's, I should think any combination of characters, symbols and numbers should work but alas no. 

flaneurs_lobster

This is from the Virgin Money Mobile App help pages 

Passwords should not include the following symbols ‘# / & ! +’ however should contain at least one capital letter, lower case letter and number.

Seems to contradict the allowed special character example quoted above (at least for "!").

https://gethelp.virginmoney.com/helptopic/subtopic/pagecontent/article/KA-01186/?Why-do-I-need-a-password?