Travel Trolley / Southall Travel - Scam or just an awful company?

Karishmaoz

@nottRobin
I'm in the same situation as you, did you get the tickets confirmed timely through traveltrolleytrips@gmail.com? Or you had to claim chargeback? I have tried to book the tickets in Dec 2022 - 4 tickets, husband, myself and my 2 kids. They sent me Eticket numbers and when searched on Air Canada only one ticket number was confirmed and rest others were not confirmed. I then called Travel Agent who booked tickets without baggage for my husband and my son and I confirmed with Air Canada it was booked with an option to buy additional baggage at the time of online check in. 2 days later I re check on Air Canada website if booking is still there, I was shocked to see the tickets were refunded to the travel agents. I'm really frustrated now,  as I dont know what is going on! 

leftyy1

This is definitely a scam. They are now using loveholidays. My MIL and her sister just got scammed.

Pollycat

Just to point out that this thread was started in December 2022 and the last post was March 2023.

The OP has not been active on MSE since January 2023.

Westin

“ This is definitely a scam.”

As Pollycat says - plus Southall Travel definitely not a scam.  They are actually the 15th largest ATOL licence holder in the U.K. Licensed this year for 248,800 passengers .

sunkap

CHECK THAT YOU USE THE GENUINE SOUTHALL TRAVEL

In November, Vandana of Southall Travel was brilliant and booked us cheap direct flights to India with Virgin.

Last week, we were scammed by two crafty individuals pretending to be Southall Travel.

They kept saying that payments had not gone through. In fact, they were repeatedly taking money from our debit cards. They also took money via a Western Union transfer.

We have reported them to the Police, Indian authorities and UK banks.

TO HELP AVOID BEING SCAMMED:
1. Do not communicate with agents on Whatsapp
2. Directly call Southall Travel yourself, using the number from their website. Currently 020 8843 4444
3. If you are told that a payment has not gone through, please check with your bank before trying again.
4. Southall Travel do NOT use Western Union at all.

5. Please check the email address carefully. This company had a similar (but different) email address.

6. If you are given a booking reference, check that it is genuine with the main Southall Travel office.

PLEASE NOTE THAT: With the real Southall Travel, I have only had good experiences.

jimjames

leftyy1 said:

This is definitely a scam. They are now using loveholidays. My MIL and her sister just got scammed.

They are definitely not a scam. I've booked flights with Travel Trolley previously and had no problems at all