Next day delivery refund

leebee247

Hi, I ordered an item from House of Fraser and paid £9.99 for next day delivery. Evri advised on day delivery due that it was delayed and I received 2 days later. Have contacted House of Fraser requesting refund of delivery charge as next day service wasn’t provided. They’re saying they can only give a partial refund (not saying how much) as delivery charge paid to a third party service provider. I’ve previously done same with other retailers with no hassle. Can House of Fraser do this? TIA

Aylesbury_Duck

In short, yes. Their offer of a partial refund is reasonable. It will probably reflect the difference between normal, and next day delivery.

visidigi

leebee247 said:

Hi, I ordered an item from House of Fraser and paid £9.99 for next day delivery. Evri advised on day delivery due that it was delayed and I received 2 days later. Have contacted House of Fraser requesting refund of delivery charge as next day service wasn’t provided. They’re saying they can only give a partial refund (not saying how much) as delivery charge paid to a third party service provider. I’ve previously done same with other retailers with no hassle. Can House of Fraser do this? TIA

How much HOF paid for the service is irrelevant.

You're entitled to a refund as Aylesbury_Duck says, of the difference between standard and express delivery. Even if there is 'free delivery' below your spend they can factor in the standard.

e.g. if standard delivery is £3.95 and you paid £9.99 then they should refund £6.04.