Moving away from BT to different internet & phone provider

peter021072

My BT contract (Fibre 2 and no free telephone calls) is coming to an end, the price will increase from 28.53 a month to £34.53 on 13 January 2023.

I'm thinking of changing to another provider.  Since I can't have Virgin, it seems the best offer is Full Fibre 100 (Vodaphone) £18.79 effective monthly cost, but I will need to act by January 5th.  Has anyone else experience of this company?

I suppose I need to factor in Full Fibre helpline costs in case I run into problems and postage costs if  BT still expect their routers to be returned?

Neil_Jones

You don't need to act by any date at all.

All that will happen on January 5 is that you will start paying £34.53 per month until further notice.  It does not mean your internet will stop working.

iniltous

Over what ‘network’ are VF offering full fibre ?, if you are currently with BT and on FTTC , then even if it’s Openreach FTTP that VF will be using ,  you will need a new install ,the existing FTTC being redundant.
 If BT are not also offering you FTTP , then it’s likely that VF will be using  an Alt Net , not the Openreach network, again requiring a brand new install.

peter021072

iniltous said:

Over what ‘network’ are VF offering full fibre ?, if you are currently with BT and FTTC , then even if it’s Openreach FTTP that VF will but using ,  it will need a new install ,the existing FTTC being redundant,  but if BT are not also offering you FTTP , then it’s likely that VF will be using  an Alt Net , not Openreach network.

Good point, I haven't had a full fibre installation to the house, although the street was fitted with fibre earlier this year. 

After using the Broadband checker for my postcode, it would have to be the Vodaphone Fibre 1 (38mb/s at £18.67) or Fibre 2 (67mb/s at £19.80). Fab Fibre also offer two speeds for a few quid more.

 I don't need very fast speeds anyway since I don't do gaming or streaming, except an occasional youtube video. 

I use an over-ride number for the BT phone (hopefully that'll still work) with a different provider. I've just carried out a test at 18:20 and I'm only getting 26.5 mb/s at present! 

GrumpyDil

If it was fitted with fibre was that openreach or another provider. We had fibre installed by gigaclear last year so is it possible there is another option? 

peter021072

Neil_Jones said:

You don't need to act by any date at all.

All that will happen on January 5 is that you will start paying £34.53 per month until further notice.  It does not mean your internet will stop working.

The offer from Vodaphone full fibre ends on January 5th.

hareng

peter021072 said:

After using the Broadband checker for my postcode, it would have to be the Vodaphone Fibre 1 (38mb/s at £18.67) or Fibre 2 (67mb/s at £19.80).

Put your postcode in here, those other sites are rarely up to date. In fact that site says i can only achieve 56Mbps which only lists FTTC and not FTTP.
https://www.vodafone.co.uk/broadband/full-fibre

likewise City Fibre laid the cable some months back and switched on 7 weeks ago. Have VM laid 3 years ago but no one uses that without serious problems and no customer service round here.

CityFibre check lists 14 FTTP suppliers for me and will be going Octaplus next week £35 for 500Mbps with Amazon Prime £108, 4K TV, Soundbox £249 Thats £5 less than paying BT for FTTC2 with Halo to get any custmer service.     https://cityfibre.com/homes

matelodave

I've had Vodafone 100mbit/s full fibre since last January. The transfer was seamless from BT full fibre. The phone number transferred as as well. So far its been faultless. The router has a better coverage than the previous BT Smart Hub and the phone plugs directly into the router.

So far no complaints except for the impending CPI+3.9% increase due in April, but I did expect it but not the 10%+ CPI

macman

A call to BT will almost certainly result in them agreeing to continue your current pricing in return for a new minimum term. £6 off the rack rate is the minimum you should be able to get: I'd go in at £25.
Assuming you are happy to stay with BT of course.

peter021072

matelodave said:

I've had Vodafone 100mbit/s full fibre since last January. The transfer was seamless from BT full fibre. The phone number transferred as as well. So far its been faultless. The router has a better coverage than the previous BT Smart Hub and the phone plugs directly into the router.

So far no complaints except for the impending CPI+3.9% increase due in April, but I did expect it but not the 10%+ CPI

Do all the Vodaphone contracts include a 10% + CPI increase?  That's around 20%.

I can't find anything like that in the T&C here, although this is for Fibre 2.  They don't seem to mention the length of the contract.

My other concern is will the router arrive by the changeover date, I'm still receiving Christmas cards!

matelodave

Those T&C's relate to the voucher deal not the Vodafone Service.

Have a look here for the T&C's for the Broadband Service - https://www.vodafone.co.uk/broadband/pro-ii?icmp=uk~1_consumer~topnav~1_shop~3_broadband~2_pro_ii_broadband_plan&linkpos=topnav~1~1~3~2

Grind your way to the bottom after all the exciting stuff and look in the "Legal Terms" section - its the very first sentence

*Monthly price will increase each April by the Consumer Price Index rate of inflation published in January that year, plus an additional 3.9%.

My comment related to a CPI of more than 10% (10%+ value of CPI) not a 10% plus CPI increase (when |I took out my agreement CPI was around 2-3% so I could reasonably expect an increase of around 3.9+3% = 6.9% rather than the 13.9 %or more increase that its likely to be this year.