SMETS1 meters not working properly

some1971

I have SMETS1 meters. They have been adopted by the DCC.

My IHD thinks that electricity cost 0p per KWh, so is unable to show meaningful data.

My gas meter seems to be incapable of sending half-hourly readings, only daily. Apparently this means that my energy supplier, Bright, Hugo and Loop apps cannot show gas usage.

My supplier, Octopus, refuse to fix the issue. Is there a way of getting this fixed? Will a different supplier either fix or replace my meters?

CanNeverThinkOfAUsername

Is the gas a Secure SMETS1 by chance?

[Deleted User]

Octopus has a very good smart meter team (compared to some other suppliers). The IHD takes about its tariff data from the meters so I am surprised that Octopus cannot update your meters. As you have enrolled smart meters, no supplier will willing change them for SMETS2.

From the Hildebrand (BRIGHT) support page:

Additional information specific to SMETS1 variant:

• The SMETS1 variant does not publish full data history for previous days, weeks and months as this wasn't mandated for SMETS1 meters. Because the unit works for both meter types, some screens for SMETS1 customers will make it appear as though data should be there but it won't because it technically does not appear on the meter. The Bright app does publish the full data history.
• SMETS1 variant is only available to customers whose meters have been migrated to the DCC infrastructure (they have been migrated if they were 'dumb' but now being treated as smart by your supplier).
• For customers who have a Trilliant Comms Hub we may not be able to join the unit to your meters - please contact us as that brand of SMETS1 Comms Hub is currently proving to be problematic.
• If you have meters that are enrolled into the DCC and don't want real-time information, we are also able to provide access to your consumption history, updated on a daily basis (half-hourly readings) with our Bright app.

some1971

CanNeverThinkOfAUsername said:

Is the gas a Secure SMETS1 by chance?

It’s a Aclara UNIFLO G4SZV 

FreeBear

some1971 said:

I have SMETS1 meters. They have been adopted by the DCC.

My IHD thinks that electricity cost 0p per KWh, so is unable to show meaningful data.

Also have a SMETS1 meter here. The tariff info hasn't been updated for a very long time (14.5p elec, zero SC, gas ---, zero SC). Still get KW data from the meters for both gas & electricity, so I know how much energy I'm using - This data has value and is much more meaningful than the £££.pp costings.