What are my Consumer Rights?

2 Posts

I am trying to get help with my consumer rights when buying a product from Currys.
Went into store on Tuesday and ordered a Samsung Soundbar to be delivered into store, as this item was out of stock online (was told 2-3weeks delivery). The next day we get a phone call saying our product is ready to collect.
We arrived at the Burnley store and realised the display model was no longer on show and they have packed this product up for us to take away.
I did not agree for a ex-display/second hand product but yet they have tried to fob me off with this which we paid full price. What are my consumer rights please? What should I do? We have already put down £200 deposit.
Went into store on Tuesday and ordered a Samsung Soundbar to be delivered into store, as this item was out of stock online (was told 2-3weeks delivery). The next day we get a phone call saying our product is ready to collect.
We arrived at the Burnley store and realised the display model was no longer on show and they have packed this product up for us to take away.
I did not agree for a ex-display/second hand product but yet they have tried to fob me off with this which we paid full price. What are my consumer rights please? What should I do? We have already put down £200 deposit.
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