Deliveroo/ Morrisons Refund Issue

molley

I am presently embroiled in a never ending "discussion" with Deliveroo over a refund for three Morrisons.grocery items that. were wrong or not delivered.Two items were refunded but not the 3 soup cartons. Ive involved Resolver but even that isnt going well.

does anyone know (1) do Morrisons have any liability for refunding this charge and secondly if I ask Santander to chargeback the transaction can they CB the part I want the refund for or will they CB the full amount.

The whole thing is a mess and could have been sorted in minutes by Deliveroo

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Bradden

Were the 3 soup cartons missing or rejected on delivery?

TELLIT01

If you ordered through Deliveroo, rather than Morrisons using Deliveroo for the delivery, I doubt if Morrisons have any liability.

molley

Bradden said:

Were the 3 soup cartons missing or rejected on delivery?

Bradden

Were the 3 soup cartons missing or rejected on delivery?

Missing.

molley

TELLIT01 said:

If you ordered through Deliveroo, rather than Morrisons using Deliveroo for the delivery, I doubt if Morrisons have any liability.

I was wondering who does the picking...if its Morrisons staff might they not have some liability...another thought.how did these missing items get through the checkout process if they werent there???

screech_78

molley said:

TELLIT01 said:

If you ordered through Deliveroo, rather than Morrisons using Deliveroo for the delivery, I doubt if Morrisons have any liability.

I was wondering who does the picking...if its Morrisons staff might they not have some liability...another thought.how did these missing items get through the checkout process if they werent there???

It doesn’t matter who does the picking. If you paid Deliveroo, then your contract is with them. 

molley

screech_78 said:

molley said:

TELLIT01 said:

If you ordered through Deliveroo, rather than Morrisons using Deliveroo for the delivery, I doubt if Morrisons have any liability.

I was wondering who does the picking...if its Morrisons staff might they not have some liability...another thought.how did these missing items get through the checkout process if they werent there???

It doesn’t matter who does the picking. If you paid Deliveroo, then your contract is with them. 

Yeah I get that but I was thinking more from a moral point of view.I',ll phone the store to get their opinion and find out how things work from the time a customer places an order.

Deliveroo has gone very quiet today after being bombarded by messages on a daily basis.

molley

I've just noticed another error on the till receipt.I ordered 6 sweet clems at 28p each but got sent 6 bunches and thought I'd made a mistake when ordering but the till receipt shows I only paid £1.68 ...hadnt noticed that before...as quite a lot of the fruit were not fit for eating and went in the bin one loss equals out one gain....picker must have had a bad day.  All in all best thing is just forget all this and move on...thx for your comments