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Fast track reclaim

We are being harassed constantly regarding a £500 that Quickly finance t/a fast track finance day we owe. They have emailed a copy of a letter of authority which is fraudulent. They are asking for the payment because we  haven’t sent a final decision letter from Barclays. We have never had an account with Barclays and as such never had any PPI. I have told them this but they still keep threatening us with legal action. 
We have sent registered letters to them asking for disclosure of any information & we have sent letters of complaint
Anyone else gone through this and come out the other end 

thanks in advance

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