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Retailer claiming items weren’t received
squigglebit
Posts: 97 Forumite
I purchased some items online just before Christmas and returned some of them due to not suiting me.
The retailer issued a partial refund and when I chased to find out where the rest of the refund was I was told the items hadn’t been received.
The retailer is now asking me to send proof of the items being sent back. Where do I stand with this? They were all in one returns parcel so of course I don’t have proof other than the tracking info.
The retailer issued a partial refund and when I chased to find out where the rest of the refund was I was told the items hadn’t been received.
The retailer is now asking me to send proof of the items being sent back. Where do I stand with this? They were all in one returns parcel so of course I don’t have proof other than the tracking info.
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Comments
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Who arranged returns, you or the retailer?
I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.0 -
Me, they don’t offer free returns.peter_the_piper said:Who arranged returns, you or the retailer?0 -
Insured package? Who did you use?squigglebit said:
Me, they don’t offer free returns.peter_the_piper said:Who arranged returns, you or the retailer?
Retailer?Life in the slow lane0 -
Did the items all come in one parcel?
Did you pay for postage? If so, would the weight of the parcel indicate how many items were in it?0 -
If somebody has exercised their right to cancel under The Consumer Contract Regulations, does it matter who paid for the return if the returned items get lost, so long as the consumer can provide proof of sending them back?
s34(5)(b) The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk)0 -
I feel another debate coming on!Manxman_in_exile said:If somebody has exercised their right to cancel under The Consumer Contract Regulations, does it matter who paid for the return if the returned items get lost, so long as the consumer can provide proof of sending them back?
s34(5)(b) The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk)
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I'll get the popcorn 😀powerful_Rogue said:
I feel another debate coming on!Manxman_in_exile said:If somebody has exercised their right to cancel under The Consumer Contract Regulations, does it matter who paid for the return if the returned items get lost, so long as the consumer can provide proof of sending them back?
s34(5)(b) The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk)0
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