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ovo energy, not able to post electric readings.
peter_the_piper
Posts: 30,269 Forumite
in Energy
I've been trying to post our electric readings for 24th December but it just says there has been a problem, come back later. Ths gas ones went through ok. I've tried 2 computers, 2 browsers and 4 days. Anyone else had this problem or can suggest a solution? I'll contact them later this week and see if they will take email readings.
I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
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Do you have a smart phone or tablet that you could download the app?I'm a Forum Ambassador on the housing, mortgages, student & coronavirus Boards, money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.0
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My OVO account usage Shows all electric but zero gas use on the 25th0
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Did'nt know about the app, will give it a go. Thanks.
I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.0 -
downloaded app, logged in, submitted electric readings. Sorry there was an error while submitting the readings, please try later.Well it was worth a tryI'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.0
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bit weird not sure whats happening. bit of a differnt problem. just submitted gas and electric readings to see if we could. looked like they were accepted fine so waited 15 mins for it to update the bills and things. came back and its accepted and used the electric but its saying its not had a recent gas reading at all and its not showing the reading we gave anywhere. no error message. just missing!
Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.0 -
Well done Ovo, just tried the app again and can't login, there's a message saying we've discontinued the app but you can login online.Oh Well, its a phone call tomorrow.I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.0
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Having spoken to someone they have entered the numbers.It'll be interesting to see if the fault has been corrected on 24th Jan with next reading.
I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.0 -
our problem fixed itself after a couple of days. the 'missing' reading just appeared.peter_the_piper said:Having spoken to someone they have entered the numbers.It'll be interesting to see if the fault has been corrected on 24th Jan with next reading.Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.0
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