JustGiving - disguised fees

sacherlover Posts: 86 Forumite
First Post First Anniversary Combo Breaker
edited 22 December 2022 at 1:18PM in Praise, vent & warnings
A friend died recently and the family has set up a JustGiving page.

I went to donate and found it very difficult to opt out of a 'voluntary' platform fee 15% donation to JustGiving.

In my hunt to resolve this, this article made interesting reading - highlighting how much JustGivings profits have increased since moving to this 'voluntary' 15% extra donation:
from thirdsector.co.uk:
JustGiving profits more than double to £9.4m after switch to voluntary donation model

I eventually found a  way to adjust my 'voluntary' platform fee down, here's how to do it:
Click on the drop-down menu for the volunatry donation, you can choose to lower the fee to 10 per cent or 5 per cent.

The only way to avoid paying the extra charge is to select 'other' and then enter £0.00.

JustGiving, this is far from transparent and leaves a poor taste in the my mouth.


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