new dfs fabric sofa puddling (sagging)

dennedene

My brand new DFS fabric sofa is wrinkled. A 'specialist' from the company popped round, called it puddling and  said it was perfectly natural. Surely this happens when it gets older and stretches, a new one should not have saggy seats and wrinkled seams? Do I have any rights?

ThisIsWeird

Yes, you have rights. But whether you have a case in this circumstance, I have no idea.

Look at https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-statutory-rights-are-there-under-a-goods-contract/enacted

If it's 'brand new', are you within the period where you can reject it/ cancel the order?

Do you have Legal Protection on your house insurance? If so, call them for guidance. If not, try CAB.

bob_a_builder

There is a higher power .... And DFS are a member of that body

https://www.fhio.org/dispute

ashe

bob_a_builder said:

There is a higher power .... And DFS are a member of that body

https://www.fhio.org/dispute

https://uk.trustpilot.com/review/www.thefurnitureombudsman.org

Sounds like a complete waste of time. Unfortunately I find this par for the course with SCS, DFS etc. about 15 years ago I bought my first house and spent about £1500 on a four seater suede sofa and the covers were slipping round the foam within weeks and had noticeable seat-dents where people sat. Luckily we had paid for the insurance, or so we thought, but when they came round it was meant to be how sofas work and totally normal. Some people are fine with their purchases, it depends on model and material etc - but I'd never buy another sofa from either of these type of company. 

bob_a_builder

Well it wasn't a waste of time  in my case !

After my complaint to supplier
FIRA were called out by the supplier
Their guys visited our house. inspected the furniture  agreed with our case,
So found in my favor and the supplier  removed duff 3 piece sofa and chairs and refunded  

But this was back in 2008 and supplier was BHS

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Edit : Sorry look like I linked to the wrong organisation in my first reponse

It was these people who dealt with my case

https://www.fira.co.uk/

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dennedene

thank u...i see someone quoted the legislation but i cannot find the post now: can you tell me again.They say it is common in all sofas and i should just accept it. Manager going to call me back