Curve support (no receipt emails)

71 Posts


in Credit cards
Hi
I've been a happy user of Curve's payment card, mainly in order to free me from Barclaycard's horrible contactless payment app. That was until recently when I discovered that it had stopped emailing me transaction receipts.
I raised it with support nearly a month ago and they prompted me to do the usual app uninstall/reinstall dance but of course it didn't fix the issue. Despite my multiple prompting and them occasionally apologising for the delay and escalating it to a "dedicated team" they have not responded any futher.
Are Curve about to fail? I thought they'd received additional funding recently. https://www.crunchbase.com/organization/curve/company_financials
Or is there another way to allow Google Pay to use Barclaycard contactless?
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While it would be nice to keep people updated, time & cost constraints come into play. made worse, by people sending countless emails in asking the same question because they have not had a reply. Takes staff time to deal with. When there is no update.
I'd heard that Barclays are planning to finally enable Google Pay later this year.