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EVRI
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CardiffCity
Posts: 1 Newbie
Can someone please tell me how to contact Evri and actually speak to a person. I have two parcels from 2 different companies that have been damaged with Evri since the 10th December. The virtual chat is a waste of time as once you put in the tracking number it gives you the same information as what you already have and it won’t let you ask any questions.
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i think not being able to contact them is a feature not a bug. Had the same issue with another courier recently.2
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There was a recent thread that developed into a huge row so was possibly removed by the FT, that suggested there was now no real way of guaranteeing being able to speak to a real human. All the normal ways seem to have been disabled.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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It is up to sellers to make sure that you receive items that you order online. Have you contacted them? This might be more fruitful than trying to contact Evri - that is the senders' (unfortunate) problem.
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As stated, it's the senders' problems. Unless you organised the delivery with the courier.CardiffCity said:Can someone please tell me how to contact Evri and actually speak to a person. I have two parcels from 2 different companies that have been damaged with Evri since the 10th December. The virtual chat is a waste of time as once you put in the tracking number it gives you the same information as what you already have and it won’t let you ask any questions.
The chances of the courier being bothered or able to do anything about a damaged parcel you received are probably below zero.
Let the senders know and if they're damaged that you need refunds, ask for them.
Anyone using any courier should know the risks involved with them and be able to deal with problems arising from that.
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You don't have a contract with EVRI so no need to contact them.CardiffCity said:Can someone please tell me how to contact Evri and actually speak to a person. I have two parcels from 2 different companies that have been damaged with Evri since the 10th December. The virtual chat is a waste of time as once you put in the tracking number it gives you the same information as what you already have and it won’t let you ask any questions.
Just contact the company you bought from and let them know it arrived damage and arrange for the parcels to be collected and replacements sent.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0
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