Contacting scottish power / complete billing failure

powerbarge

The backstory:

I moved into a new build property in September and the supplier provided by the developer was Scottish Power, and there is a smart meter installed for electricity.

Since then, I have absolutely failed to be able to set up a direct debit to pay my energy bills.

I received letters asking me to register online, which I duly did. I registered with my normal email address and it advised me that I had an account previously. I recovered the password and logged in, and it showed me some bills from a previous property from many years back.

I tried to register again with a different email address, but it told me that I was already registered.

On the Scottish Power app I am able to see 2 accounts, the old property and the new one. But my balance is £0 and I cannot pay or set up a direct debit as the options are missing.

It is absolutely impossible to get through to anyone on the phone. I have tried the webchat, which does not work, it just gives you pre-canned response with no option to speak to an agent. The phone number (i've tried load of different ones), it just plays a message saying they're busy and then cuts you off.

Despite all this, I have continued to receive overdue bills, and the one I received this morning had a late payment added. This made my blood boil. I am sure I am also being charged more because I have not set up a direct debit.

That all covered, my questions is if anyone has actually found a method that works to contact scottish power? I need a human to fix these problems as I have not found any manner in which to do it myself.

Gerry1

ScottishPower Customer Services,

320 St Vincent Street,

GLASGOW,

G2 5A

grubbygarden

I had some issues with my Smart meter recently, and found it impossible to get through on the phone or using the online help (bots are useless). I eventually emailed them (CONTACTUS@SCOTTISHPOWER.COM) and they were relatively quick and  helpful, so I would try that route.

Olinda99

"Despite all this, I have continued to receive overdue bills, and the one I received this morning had a late payment added."

You can pay your bill to date without setting up a direct debit which will at least stop the overdue bills etc.

powerbarge

An update - I managed eventually to speak to someone via the email address that grubbygarden posted

Direct debit set up finally and taking payments.

It seems impossible however to get the problem with my online account resolved so I have given up and applied to move to OVO just before xmas who seem to be about the only supplier that would take me on at the moment. Fortunately, I haven't had to speak to scottish power to get the switch to happen as god knows how that would've gone. I have received a final bill email and a small credit from scottish power today (not that I can log in and actually view it...) so hopefully that's the end of this saga.