buying a new car policy

canalhopper

I went to "Compare the Market.com" & the first quote that came up was from One Call. It was about £70 less than the next quote, so I followed the link and read their details.
The next thing I knew was that it told me the policy number of the new Insurance policy. I hadn't paid anything and hadn't requested a policy.
They don't have a phone number, nor an email contact nor a Live Chat. I even went to their Facebook page & left a message, but I haven't heard from them. I can't contact them and don't know if I have a policy or not, but now I see why they are so cheap[---there is no way of contacting them.

400ixl

Was it a policy number, or the saved quote number? Probably the latter from what you have described.

Penguin_

canalhopper said:

I went to "Compare the Market.com" & the first quote that came up was from One Call. It was about £70 less than the next quote, so I followed the link and read their details.
The next thing I knew was that it told me the policy number of the new Insurance policy. I hadn't paid anything and hadn't requested a policy.
They don't have a phone number, nor an email contact nor a Live Chat. I even went to their Facebook page & left a message, but I haven't heard from them. I can't contact them and don't know if I have a policy or not, but now I see why they are so cheap[---there is no way of contacting them.

Well if they haven't charged you, I highly doubt they are insuring you.

dunstonh

I went to "Compare the Market.com" & the first quote that came up was from One Call. It was about £70 less than the next quote, so I followed the link and read their details.
The next thing I knew was that it told me the policy number of the new Insurance policy. I hadn't paid anything and hadn't requested a policy.

There are a few more steps to do before the policy goes on first. i.e. confirming your card details you want to pay (or bank details if direct debit).      It doesn't jump from a comparison site to being in force "before you know it".

DullGreyGuy

https://www.onecallinsurance.co.uk/contact/car-insurance

If you go to the above, choose complaint and then there is a link to Live Chat

daveyjp

If you haven't paid and haven't received an email with documents you haven't purchased a policy.

user1977

canalhopper said:

The next thing I knew was that it told me the policy number of the new Insurance policy.

What else did "it" say?

MickB68

It does sound like you didn't complete it, so you will not be insured. Going cheap is not always the best way to get insured.
Many alternatives, like an older driver or a low mileage driver, can get you better discounts. 
By Miles is suitable for those that cycle and drive, as you pay an upfront cost of £120 and then around 3p per mile.

MalMonroe

I agree with those who have said it is probably a quote reference number. I've had car insurance with One Call a couple of times in the past and they don't just suddenly issue a policy using details from a quotation on a comparison site. 

The information on Compare the Market before you are given your list of quotes says "don’t forget you can tailor your quotes once your prices are displayed". They won't issue any policy before you advise them of your specific requirements or, more importantly for them, your bank details.