are dfs always so rubbish?

uklcsr

My wife bought a sofa from DFS.It took several  months until it was delivered and then it came without feet. They are saying 9 weeks to get feet for this currently white elephant sofa
Anybody had success in chivvying them along?

Aylesbury_Duck

uklcsr said:

My wife bought a sofa from DFS.It took several  months until it was delivered and then it came without feet. They are saying 9 weeks to get feet for this currently white elephant sofa
Anybody had success in chivvying them along?

Whilst it's bad service, can it really not be used without feet?  Isn't it just a little shorter?!

macman

Probably made in the Far East, no spares parts stocked, lead times extended and a month to ship it...
DFS are to furniture what DSG are to consumer electronics.
You could put it up on blocks, if they can be secured.