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are dfs always so rubbish?

uklcsr
uklcsr Posts: 1 Newbie
edited 20 December 2022 at 1:45PM in Consumer rights
My wife bought a sofa from DFS.It took several  months until it was delivered and then it came without feet. They are saying 9 weeks to get feet for this currently white elephant sofa
Anybody had success in chivvying them along?

Comments

  • uklcsr said:
    My wife bought a sofa from DFS.It took several  months until it was delivered and then it came without feet. They are saying 9 weeks to get feet for this currently white elephant sofa
    Anybody had success in chivvying them along?
    Whilst it's bad service, can it really not be used without feet?  Isn't it just a little shorter?!
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 20 December 2022 at 8:08PM
    Probably made in the Far East, no spares parts stocked, lead times extended and a month to ship it...
    DFS are to furniture what DSG are to consumer electronics.
    You could put it up on blocks, if they can be secured.
    No free lunch, and no free laptop ;)
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