Can I leave a contract if I am dissatisfied with the service?

tightauldgit

Since you have a commercial contract you are tied to the terms of the contract that you have, so no you can't just walk away because you don't like the service. So you only really have a few options:

1. Sit it out until May 2023 - that looks like the date that you can cancel. Or else ask them what you would need to pay to terminate the contract early.

2. Tell them not to lift your bins from now until May 2023 and find an alternative - you'd need to check the T&Cs to see what you would still be liable to pay and what you are allowed to do if they own the bins, etc. 

3. See if they've broken the contract in someway that would give you an out. Again that comes down to the T&Cs of the contract though.  

What they offer to someone else next door or anywhere else really isn't here nor there unfortunately. If they are charging you in line with your contract that's what you need to pay. Are they charging you in line with your contract? That's the big question really. What have they invoiced you for? Are they saying your bins are 150kg as another poster suggested? Does that sound right? Bear in mind your 70kg allowance looks to be per lift not per bin. 

That someone said something on the phone when selling you the contract is one thing, but can you prove it because you signed a contract that says something different. You really should have gotten it in writing at the time - lesson learned on that one.

Grumpy_chap

This looks like the OP's contract allows the over-weight to be charged.

The best thing for the OP to do is stay with the current provider until the year is out and use that time to establish the level of waste they truly produce and how that can best be managed.  It might include factors such as ensuring no-one else can put waste in the OP's bin.

Use the time between now and the end of the current contract to establish requirements and then obtain best service and price combination for future waste collections.  It may also be possible that the current provider improves their service standard in that period.

macman

The only way you can break your contract without penalty is if you can demonstrate that the supplier has first breached the contract themselves.

Savvy_Sue

One thing is that if the contract runs until May 2023, you need to be REALLY clear about when you need to give notice in order to prevent it rolling into another 12 months. 

I believe with that company it was 3 months notice needed: you can give it sooner than that but make it clear that this is notice to end the contract at the end of the original period, ie May 2023. Check your t&c, and don't miss that date. 

(I have known people who will give notice at the start of the contract, just to be on the safe side ...)