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Not got ovo dec £67 energy rebate
I pay for gas and elec smart meter DD on 12th . OVO send the government rebate on the 12th and it clears into my bank on the 13th (dependant on working days). It's now the 20th and my bank has not received any instructions for the DD credit of £67. I am not the only one from OVO how hasn't received Dec payment and it's past 5 working days. I now have to contact UC for a loan to cover the £67. Is anyone else in this position with OVO or other energy supplier?
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Since you mention I have checked and yes mine went in 6th as usual0
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OVO gives me the £66 as a credit on my bill, rather than a payment to my bank account.I'm a Forum Ambassador on the housing, mortgages, student & coronavirus Boards, money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.0
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Update I finally got through after an hour and they have confirmed there is a issue with DD payments and they have an escalation process BUT there is no timescale as to when I will receive the refund even me mentioning I now need to get a loan to cover short fall. Do I have any consumer rights in this situation?1
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Probably not.crunch99 said:Update I finally got through after an hour and they have confirmed there is a issue with DD payments and they have an escalation process BUT there is no timescale as to when I will receive the refund even me mentioning I now need to get a loan to cover short fall. Do I have any consumer rights in this situation?0 -
Almost certainly not. They do not have to process the rebate by any specific date and you have no rights to it being processed on a specific date. The guidelines say that it should ideally be processed at the same time as the Direct Debit is taken, but it can be before the end of the month and there are no penalties to the suppliers if they do not process them all in a month. Due to the nature of the systems being used some delays are even expected by Ofgem.crunch99 said:Update I finally got through after an hour and they have confirmed there is a issue with DD payments and they have an escalation process BUT there is no timescale as to when I will receive the refund even me mentioning I now need to get a loan to cover short fall. Do I have any consumer rights in this situation?0 -
Mine is coming through tomorrow (Wed 21) DD went out Mon 120
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