EBay authenticator doing more than authenticating!

jasmineswhiskers

I sold a very expensive handbag on eBay which was sent to the authenticator (and as I knew it was authentic has been passed). However they have now emailed my buyer saying they don’t believe the condition of it is as described and does the buyer want to cancel and they will send it back to me.
there is nothing wrong with the bag. It is not brand-new so it’s not perfect but I believe it is as I described it. How can they do this surely their job is to make sure it is authentic not comment on what they think the condition is. Plus the photos they have sent to my buyer are not very clear.

RhondaD

So to clarify, what was the actual condition? Are there any marks or damage to the lining etc?

diystarter7

jasmineswhiskers said:

I sold a very expensive handbag on eBay which was sent to the authenticator (and as I knew it was authentic has been passed). However they have now emailed my buyer saying they don’t believe the condition of it is as described and does the buyer want to cancel and they will send it back to me.
there is nothing wrong with the bag. It is not brand-new so it’s not perfect but I believe it is as I described it. How can they do this surely their job is to make sure it is authentic not comment on what they think the condition is. Plus the photos they have sent to my buyer are not very clear.

Hi
Sorry to hear about that
I've been on ebay same accout 20 years plus and only sell stuff we have used in our home, eg sofas, tables, tv etc and never had a return as always picked up by buyer

Correct me if I am wrong, is a buyer not entitled to return something within the specified date and condition they received it in?
If that is the case, IMO, possibly there was some doubt.

Please do not forget and I've seen many auction shows and those shops, high-end shops that loan money against high-end good where 2 so-called experts differ on their findings. IMO it may be something like that.

I hope it is all sorted.

Good luck

Norman_Castle

Never knew authenticators existed, Are they employed by the buyer? If so a condition report might be part of the service they offer.

martindow

Ebay's authenticators were featured on Hannah Fry's recent BBC TV programme looking at trainers to weed out fakes.  According to that, all trainers over £100 go to them to be checked.

Pollycat

diystarter7 said:

jasmineswhiskers said:

I sold a very expensive handbag on eBay which was sent to the authenticator (and as I knew it was authentic has been passed). However they have now emailed my buyer saying they don’t believe the condition of it is as described and does the buyer want to cancel and they will send it back to me.
there is nothing wrong with the bag. It is not brand-new so it’s not perfect but I believe it is as I described it. How can they do this surely their job is to make sure it is authentic not comment on what they think the condition is. Plus the photos they have sent to my buyer are not very clear.

Hi
Sorry to hear about that
I've been on ebay same accout 20 years plus and only sell stuff we have used in our home, eg sofas, tables, tv etc and never had a return as always picked up by buyer

Correct me if I am wrong, is a buyer not entitled to return something within the specified date and condition they received it in?
If that is the case, IMO, possibly there was some doubt.

Please do not forget and I've seen many auction shows and those shops, high-end shops that loan money against high-end good where 2 so-called experts differ on their findings. IMO it may be something like that.

I hope it is all sorted.

Good luck

I sell odd bits on eBay.
Re the bit in bold:
are you talking about 'change of mind'?
I have a 'no returns' policy.
If my item is SNAD (significantly not as described) the buyer can ask to return it even if my listings say 'no returns'.
eBay will uphold this.
https://www.ebay.co.uk/help/returning-item/buying/return-item-refund?id=4041&st=12&pos=1&query=Return an item for a refund&intent=snad&docId=HELP1134

If my item is as described, I would argue against a return.

The issue the OP has is that she is selling an expensive item that may or may not be authentic.
eBay has an authenticity guarantee.
This explains it:
https://www.ebay.co.uk/help/selling-tools/ebay-authenticate/ebay-authenticity-guarantee?id=4644&st=12&pos=2&query=eBay Authenticity Guarantee&intent=authentication&docId=HELP1344

This section may answer the OP's question - the authentication process does consider the condition:

If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. If the item passes inspection, it will be sent to the buyer with fast and free, tracked delivery. Items sold for £450 or more will have signature-required delivery.

Pollycat

diystarter7 said:

Pollycat said:

diystarter7 said:

jasmineswhiskers said:

I sold a very expensive handbag on eBay which was sent to the authenticator (and as I knew it was authentic has been passed). However they have now emailed my buyer saying they don’t believe the condition of it is as described and does the buyer want to cancel and they will send it back to me.
there is nothing wrong with the bag. It is not brand-new so it’s not perfect but I believe it is as I described it. How can they do this surely their job is to make sure it is authentic not comment on what they think the condition is. Plus the photos they have sent to my buyer are not very clear.

Hi
Sorry to hear about that
I've been on ebay same accout 20 years plus and only sell stuff we have used in our home, eg sofas, tables, tv etc and never had a return as always picked up by buyer

Correct me if I am wrong, is a buyer not entitled to return something within the specified date and condition they received it in?
If that is the case, IMO, possibly there was some doubt.

Please do not forget and I've seen many auction shows and those shops, high-end shops that loan money against high-end good where 2 so-called experts differ on their findings. IMO it may be something like that.

I hope it is all sorted.

Good luck

I sell odd bits on eBay.
Re the bit in bold:
are you talking about 'change of mind'?
I have a 'no returns' policy.
If my item is SNAD (significantly not as described) the buyer can ask to return it even if my listings say 'no returns'.
eBay will uphold this.
https://www.ebay.co.uk/help/returning-item/buying/return-item-refund?id=4041&st=12&pos=1&query=Return an item for a refund&intent=snad&docId=HELP1134

If my item is as described, I would argue against a return.

The issue the OP has is that she is selling an expensive item that may or may not be authentic.
eBay has an authenticity guarantee.
This explains it:
https://www.ebay.co.uk/help/selling-tools/ebay-authenticate/ebay-authenticity-guarantee?id=4644&st=12&pos=2&query=eBay Authenticity Guarantee&intent=authentication&docId=HELP1344

This section may answer the OP's question - the authentication process does consider the condition:

If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. If the item passes inspection, it will be sent to the buyer with fast and free, tracked delivery. Items sold for £450 or more will have signature-required delivery.

The highlighted bit. You could argue away but from threads, I've read here and other places and I may be wrong, ebay and amazon tend to favour the buyers view point no matter what you have scribbled in your advert. This is why we only sell, the buyer collects and checks and collects, no ifs, no buts. I've seen 'no returns' but have read up buyers do reject items 

Not recently, but I have rejected a SNAD request for refund.
Successfully.
Because despite what the buyer said, it WAS as described.
From the care label to the M&S price/size ticket still on the garment.
Not fitting is not SNAD.
I don't 'scribble' in my adverts.
I am very careful to describe items truthfully.
Hence why I don't get SNADs.
I always err on the side of caution when describing items so my buyers are pleasantly surprised.

Rather odd that you only sell when you've said that eBay tends to favour buyers. 🤔

In this instance it seems (based on what eBay rules state) that the authenticator is within their rights to query condition based on their (presumed) expertise. Even after determining the own is genuine.

diystarter7

diystarter7 said:

jasmineswhiskers said:

I sold a very expensive handbag on eBay which was sent to the authenticator (and as I knew it was authentic has been passed). However they have now emailed my buyer saying they don’t believe the condition of it is as described and does the buyer want to cancel and they will send it back to me.
there is nothing wrong with the bag. It is not brand-new so it’s not perfect but I believe it is as I described it. How can they do this surely their job is to make sure it is authentic not comment on what they think the condition is. Plus the photos they have sent to my buyer are not very clear.

Hi
Sorry to hear about that
I've been on ebay same accout 20 years plus and only sell stuff we have used in our home, eg sofas, tables, tv etc and never had a return as always picked up by buyer

Correct me if I am wrong, is a buyer not entitled to return something within the specified date and condition they received it in?
If that is the case, IMO, possibly there was some doubt.

Please do not forget and I've seen many auction shows and those shops, high-end shops that loan money against high-end good where 2 so-called experts differ on their findings. IMO it may be something like that.

I hope it is all sorted.

Good luck

Pollycat said:

diystarter7 said:

Pollycat said:

diystarter7 said:

jasmineswhiskers said:

I sold a very expensive handbag on eBay which was sent to the authenticator (and as I knew it was authentic has been passed). However they have now emailed my buyer saying they don’t believe the condition of it is as described and does the buyer want to cancel and they will send it back to me.
there is nothing wrong with the bag. It is not brand-new so it’s not perfect but I believe it is as I described it. How can they do this surely their job is to make sure it is authentic not comment on what they think the condition is. Plus the photos they have sent to my buyer are not very clear.

Hi
Sorry to hear about that
I've been on ebay same accout 20 years plus and only sell stuff we have used in our home, eg sofas, tables, tv etc and never had a return as always picked up by buyer

Correct me if I am wrong, is a buyer not entitled to return something within the specified date and condition they received it in?
If that is the case, IMO, possibly there was some doubt.

Please do not forget and I've seen many auction shows and those shops, high-end shops that loan money against high-end good where 2 so-called experts differ on their findings. IMO it may be something like that.

I hope it is all sorted.

Good luck

I sell odd bits on eBay.
Re the bit in bold:
are you talking about 'change of mind'?
I have a 'no returns' policy.
If my item is SNAD (significantly not as described) the buyer can ask to return it even if my listings say 'no returns'.
eBay will uphold this.
https://www.ebay.co.uk/help/returning-item/buying/return-item-refund?id=4041&st=12&pos=1&query=Return an item for a refund&intent=snad&docId=HELP1134

If my item is as described, I would argue against a return.

The issue the OP has is that she is selling an expensive item that may or may not be authentic.
eBay has an authenticity guarantee.
This explains it:
https://www.ebay.co.uk/help/selling-tools/ebay-authenticate/ebay-authenticity-guarantee?id=4644&st=12&pos=2&query=eBay Authenticity Guarantee&intent=authentication&docId=HELP1344

This section may answer the OP's question - the authentication process does consider the condition:

If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. If the item passes inspection, it will be sent to the buyer with fast and free, tracked delivery. Items sold for £450 or more will have signature-required delivery.

The highlighted bit. You could argue away but from threads, I've read here and other places and I may be wrong, ebay and amazon tend to favour the buyers view point no matter what you have scribbled in your advert. This is why we only sell, the buyer collects and checks and collects, no ifs, no buts. I've seen 'no returns' but have read up buyers do reject items 

Not recently, but I have rejected a SNAD request for refund.
Successfully.
Because despite what the buyer said, it WAS as described.
From the care label to the M&S price/size ticket still on the garment.
Not fitting is not SNAD.
I don't 'scribble' in my adverts.
I am very careful to describe items truthfully.
Hence why I don't get SNADs.
I always err on the side of caution when describing items so my buyers are pleasantly surprised.

Rather odd that you only sell when you've said that eBay tends to favour buyers. 🤔

In this instance it seems (based on what eBay rules state) that the authenticator is within their rights to query condition based on their (presumed) expertise. Even after determining the own is genuine.

Hi

Not sure what happened I was editing my post and saw this and then I think I may have deleted it



Nothing "odd" about us selling as my previous post clearly stated about me selling items we have owned and the buyer picks up from our place. I find it odd why you said that as I had already made it clear how I sold. Many posts on this forum where ebays feels buyers are "favoured," look them up if you wish and one can have an opinion about some org and still use them, no rules against that.

Enjoy your day weekend :_

PS: For your conveience I have quoted my post below about buyers picking up from my home - Thnaks

Sorry to hear about that
I've been on ebay same accout 20 years plus and only sell stuff we have used in our home, eg sofas, tables, tv etc and never had a return as always picked up by buyer

Pollycat

No need to requote your post. I can read the original..

So... does 'collection only' sale mean that your buyer can't open a SNAD claim?
Is that written in eBay rules?
Would appreciate a link if it is 
Always happy to learn something new.
As long as it is policy rather than a 'feeling'.

diystarter7

Pollycat said:

No need to requote your post. I can read the original..

So... does 'collection only' sale mean that your buyer can't open a SNAD claim?
Is that written in eBay rules?
Would appreciate a link if it is 
Always happy to learn something new.
As long as it is policy rather than a 'feeling'.

Hi  @Pollycat

So, why did you ask me that when you knew the buyers only picked up from my place?

Yes, it is a close as you can get a "buyer cannot snda" as there would be no chance of them ever winning as the came to my house, they looked, they inspected and bought.

This may help all ebays, when the buyers pick up, I tell them to  sign a described   as seen and tested noted and that they are happy. The happily sign it and often leave feedback like, "better than described, a really bargain, better than new...." etc etc

About "re-reading the original post," by me it was to make sure that others reading my posts and your response was also easily able to tell that I had already mentioned that items were picked up from my place.


I've yet to meet a buyer of a sofa, dining table, or furniture that has had the time to see the goods in the flesh and then put them into the hire van/nan lorry and then complain about it. I'd be staggered if they told me at a later date it was not described properly.

If you wish to debate this further I suggest you start another thread about collection from ones place. and SNAD


I hope the above comments r buyer picking up from your place and telling them to sign a piece of paper helps you and other ebayers alike

Works for me.

Take care.

fenwick458

diystarter7 said:

I hope the above comments r buyer picking up from your place and telling them to sign a piece of paper helps you and other ebayers alike

No I find it to be a load of nonsense to be honest and you've just de-railed the thread.
I sell hundreds of things on eBay and if I were to use your "suggestion" of selling using collection only I'd probably sell nothing...