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Problems with bathroom fitted 12 months ago

System
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This discussion was created from comments split from: Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE).
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Comments

  • LouJon70
    LouJon70 Posts: 5 Forumite
    First Post
    Hi, I'm looking for advice please? 

    We had a bathroom fitted 12 months ago. Within 11mths we have had issues with the sink tap corroding.
    We got back to the installer straight away, who in turn contacted the supplier.
    The suppliers are refusing to exchange the tap. They have said it's a known issue and it's due to cleaning products!
     
    Firstly, my initial thought was, if they know it's a known issue, surely it's not fit for purpose?
    Secondly, would it not be covered under a 12 month guarantee?
    And thirdly, is my contract with the company who fitted the bathroom or the company the installer purchased the tap from?
    The installer is asking me to contact them direct?
    I would also like to know who would stand to the cost of replacing the tap? 
    Many thanks in advance.
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