Octopus Energy Shocking Practice

elsien

As a complete non sequitur, I do wish energy companies would stop letting their employees having stupid sign offs.

This one is “love and power”, Eonnext had a particularly unhelpful customer service person sending me positive vibes. 

I’d like a bit less of the love, power and vibes and a bit more of actually doing something constructive.

As you were.

SJMALBA

elsien said:

As a complete non sequitur, I do wish energy companies would stop letting their employees having stupid sign offs.

This one is “love and power”, Eonnext had a particularly unhelpful customer service person sending me positive vibes. 

I’d like a bit less of the love, power and vibes and a bit more of actually doing something constructive.

As you were.

Have they thanked you for 'reaching out', yet...? 

GingerTim

SJMALBA said:

elsien said:

As a complete non sequitur, I do wish energy companies would stop letting their employees having stupid sign offs.

This one is “love and power”, Eonnext had a particularly unhelpful customer service person sending me positive vibes. 

I’d like a bit less of the love, power and vibes and a bit more of actually doing something constructive.

As you were.

Have they thanked you for 'reaching out', yet...? 

Unless you are the Four Tops, 'reaching out' should be made a criminal offence.

SJMALBA

GingerTim said:

SJMALBA said:

elsien said:

As a complete non sequitur, I do wish energy companies would stop letting their employees having stupid sign offs.

This one is “love and power”, Eonnext had a particularly unhelpful customer service person sending me positive vibes. 

I’d like a bit less of the love, power and vibes and a bit more of actually doing something constructive.

As you were.

Have they thanked you for 'reaching out', yet...? 

Unless you are the Four Tops, 'reaching out' should be made a criminal offence.

Indeed:


  


(Credit to OP)

QrizB

elsien said:

As a complete non sequitur, I do wish energy companies would stop letting their employees having stupid sign offs.

This one is “love and power”, ...

I think "love and power" is Octopus's corporate signoff, not the choice of any individual agent.

[Deleted User]

debitcardmayhem said:

Dolor said:

Octopus checks all its smart meters every 14 days.

How did you get that report ?  Without a link it could be that you are defending Octopus

I suggest that you contact smart.help@octopus.energy 

I received the report on my meter status when I reported a fault with my communications hub in January. I asked how long it would have taken them to identify a problem? The report was dated two days before I reported the fault.

That said, I very much doubt that any action would have be taken before there was evidence of a billing issue. The loss of a single segment of 30 minute usage data stops automatic monthly billing. Octopus will then attempt a manual data pull.

For my part, from the vast amount of information now available to Octopus smart meter customers, I can usually confirm that there is an issue by 5pm each day when some or all of the previous day’s data is missing.

I will defend Octopus in one particular regard. When it comes to 30 minute usage billing, Octopus is an outlier. It makes it very plain that customers have signed up for a beta product and both parties need to accept there might be billing issues. For example, a year or so ago, Kaifa meters were returning index readings along with empty data files. It took Kaifa 7 months and 3 firmware upgrades to fix the problem. No 30 minute data was lost.