buy 1 get 1 free and refunds for faulty items

Ath_Wat

Murphybear said:

Luke1991_2 said:

Alderbank said:

How much were they each, i.e. the 25 shot, the 30 shot and the 18 shot?

If they refund you for the 25 shot then you will only have bought 1 firework (no BOGOF) so will owe them the cost of the 18 shot.

The 25 shot was £27.99, the 18 shot was £11.99 and postage was £25.

When you say postage was this a specialist courier.  You can’t send them in the post in the uk

From the RM website

Explosives

(including fireworks, flares, blasting caps, party poppers, Cracker snaps)

Any chemical compound, mixture or device capable of producing an explosive or pyrotechnic effect with substantial instantaneous release of heat and gas is prohibited e.g. ammunition, blasting caps, Christmas cracker snaps, fireworks, flares, fuses, igniters, nitro-glycerine and party poppers.

• International - Not allowed in the mail
• UK - Not allowed in the mail
• Items that appear to be prohibited explosive ordnance may be subject to additional checks and delays.

For £25, I would hope it was a specialist courier.

user1977

Luke1991_2 said:

user1977 said:

You should get a refund (or replacement) for the faulty item. "Buy one get one free" or similar doesn't mean that the retailer can pretend you don't have normal consumer rights for the "free" item - it's just a different way of describing a discount on your overall purchase.

So it should be a full £27.99 refund, not £27.99 - £11.99?

No, I had misread the OP. See my edited post.

If it was the "free" item which was faulty, would you happily accept that you didn't get any consumer rights with it?