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Christmas Auction Listing Strategy
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Just had a total of 4 INRs for parcels posted 2nd class small parcel about 2.5 to 3 weeks ago. Seems like chaos out there.
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I feel your pain. I had an INR after 33 days. The item actually turned up the following day. Cages are getting buried and the backlog shows no signs of abating.Olinda99 said:Just had a total of 4 INRs for parcels posted 2nd class small parcel about 2.5 to 3 weeks ago. Seems like chaos out there.1 -
If the buyer has done an INR but only really to notify me and are quite understanding about the delay and don't really want refunding at the moment but the INR is about to expire do I have to refund or do I just leave it to go past the INR expiry date I'm not really sure.0
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Olinda99 said:If the buyer has done an INR but only really to notify me and are quite understanding about the delay and don't really want refunding at the moment but the INR is about to expire do I have to refund or do I just leave it to go past the INR expiry date I'm not really sure.You are running a big risk not by not refunding, if buyer requests ebay to step in then the case will get closed against you, you get a strike, lose your FVFs and the buyer gets the refund. Best to refund and ask buyer to let you know if item arrives and re pay you. However that is not without difficulty as it will mean buyer actually bothering to refund, and also trying to swap details in order to invoice for payment.Buyer might be understanding , but they did open a case- so are obviously concerned and may well go for the refund.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1
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You might find that eBay block your attempt to exchange emails, hence the problems.Olinda99 said:Thanks @soolin I will refund and ask.them to pay again if it arrives by giving them.my paypal address.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.2 -
Yes, although I thought they were less strict when communicating with a buyer compared with before the item was sold. Thanks anyway0
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Just to confirm I was able to send my paypal email ID to the buyer so they can refund if the item does eventually turn up.2
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