Parcel Force Compensation less than expected

frankiecat

Can anyone advise why PF have offered less than the value of a lost parcel that I had returned to a company please?  Tried phoning but not getting a suitable option on the automated system and no option to talk to anyone (though I am aware there's a strike today).   It was sent 48hr express.  Value correctly stated when I bought the postage.  All proofs of posting, non-delivery and value submitted with my claim.  They offered £57.42 instead of £68.90.  Thank you

Keep_pedalling

Seems rather an odd amount, and that service comes with a standard cover of £100. Have you queried the low offer? If so what was the response?

olgadapolga

frankiecat said:

Can anyone advise why PF have offered less than the value of a lost parcel that I had returned to a company please?  Tried phoning but not getting a suitable option on the automated system and no option to talk to anyone (though I am aware there's a strike today).   It was sent 48hr express.  Value correctly stated when I bought the postage.  All proofs of posting, non-delivery and value submitted with my claim.  They offered £57.42 instead of £68.90.  Thank you

That looks like they've taken 20% VAT off (£57.42 x 1.2 = £68.90)

frankiecat

Keep_pedalling said:

Seems rather an odd amount, and that service comes with a standard cover of £100. Have you queried the low offer? If so what was the response?

I have tried contacting them without success so popped on here to see if there was any advice.  Thanks for your reply