How do I find out who supplied my tenant with Electricity and how do I query the bill?

nickstaw

I have just received a bill for £106.49 from Homeshift for a property that was empty for 46 days in early 2021. They have contact me directly using my first name and email address that I have not given them. The standing charge is 24p per day which equates to £11.04 which sounds OK and they are saying that the remainder (£95.45 ) is for 487 kWh which doesn't seem right at all for an empty property. We took a meter reading around the same time and they don't match up. First of all how do I know they did supply my tenant and if so, what is the next step I need to take? Thanks

Keep_pedalling

Home shift are aggregators, a one stop shop for all bills associated with the house so I am not sure if they will show up as the supplier on ofgem’s site, but you can check on the following link.

https://www.ofgem.gov.uk/find-your-energy-supplier

macman

If you took meter reads at the start and end of the void period then you will know exactly how much was used. It's then your responsibility to take over the account for the duration of the void. Did you not do this?
If they have billed it in your name, then it's likely that the tenant gave them a final read and gave your name as the new occupier.
If some heating or hot water was left on for 46 days then the bill (10kWh a day) is perfectly normal.
If you do not have reads for the opening and closing dates of the billing period, then you cannot dispute it. It's not clear what dates you do have reads for?