Wren Kitchens/Section 75/Finance

born_again

Go for the finance co 1st. They will have more clout with retailer.

Just be aware NOT to claim to both at the same time. If either do checks & contact other parties. It could all come unstuck.


What is it exactly they want out of this? As remember S75 will not fix the issue, it will only get the money back at best.

Somerset21

Thank you both for your comments.

born_again - that is a good question. In an ideal world Wren would go round and fit the kitchen as per their contract. However this can't happen as a) some of the parts are no longer available and b) it would involve a major upheaval in resolving issues like units in the wrong place, drawers that won't open, a sink out if line with a window etc etc. 

In this type of situation what should somebody expect as a fair resolution? Is it viable to ask for a full refund and expect Wren to rip out the kitchen? I would guess not, but perhaps you can. I would assume the best option is to ask Wren to fix and repair/replace everything that is possible, and also compensate in financial terms for the major inconvenience they have suffered. But how would you force Wren to go down this route?

DullGreyGuy

Somerset21 said:

DullGreyGuy - Thank you. That is interesting. Although I am surprised by what you say. Surely if a single credit card payment is made to Wren, which clearly covers the supply and fitting of a complete kitchen (as described and portrayed in various plans and illustrations) then S75 coverage would apply. I appreciate the credit card company may try to reject a claim, but surely then the FOS would overrule them? 

The issue is the law says each item must be between £100 and £30,000 not each transaction. Hence buy a triple pack of shirts for £150 and you are covered, get 3 shirts in a buy two get one free at £75 each or 3 shirts at £50 each and you have no cover by the letter of the law.

The FOS points out on a number of S75 cases that they are not obliged to follow the strict letter of the law and they have a legal duty to be fair however in practice for the majority of cases they do follow the law and there are plenty of cases declined by an Ombudsman because someone has paid via a middleman or there is a mismatch between name on the account and name on the invoice.

I've certainly seen at least a couple of cases where item value -v- transaction value has come up but these were more like the shirt example above rather than a massive purchase like a kitchen. With these cases the ombudsman followed the law. The ombudsman however doesn't set precedent and so is free to come to a different conclusion when seeing a very similar case again (though they are generally consistent) 

RSD7a

We had the services of a remedial Wren fitter (he goes round sorting out the messes left behind by other fitters).

FYI, relating to one of your questions. His job includes removing unsatisfactory kitchens. His backlog of work is unbelievable.