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Refusing to refund - consumer rights options?
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Update, just to finish this thread: It took quite a bit of back-and-forth of emails, but armed with the information I gleaned from the helpful people in this thread I have managed to get a full refund from them. I had to pay the postage back and they only did it 'as a gesture of goodwill', but a refund is a refund. Thanks for all your help.8
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That’s good to hear. The lovely folk on MSE have helped so many people, they are worth their weight in gold.LarryR said:Update, just to finish this thread: It took quite a bit of back-and-forth of emails, but armed with the information I gleaned from the helpful people in this thread I have managed to get a full refund from them. I had to pay the postage back and they only did it 'as a gesture of goodwill', but a refund is a refund. Thanks for all your help.
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