Tv driving us crazy
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Leeannl2003
Posts: 14 Forumite
"we purchased a 65"tv from curry's pc world through my husbands perks at work scheme on march 2021 but over the past 4 weeks there has been an extremely annoying high pitch noi3coming from the back of tv. We went back to curry's and stated that we would like a repair or replacement for tv as we have expectation of life of product anx they said as its past one year we have to deal with manufacturers as regards fault thats occured but this may incur costs, is this correct? I dont think i should have to pay to get a tv repaired so soon after purchase if fault has arisen through no fault of hours.
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Leeannl2003 said:"we purchased a 65"tv from curry's pc world through my husbands perks at work scheme on march 2021 but over the past 4 weeks there has been an extremely annoying high pitch noi3coming from the back of tv. We went back to curry's and stated that we would like a repair or replacement for tv as we have expectation of life of product anx they said as its past one year we have to deal with manufacturers as regards fault thats occured but this may incur costs, is this correct? I dont think i should have to pay to get a tv repaired so soon after purchase if fault has arisen through no fault of hours.
P.S. the perks at work scheme may complicate things slightly. How exactly was it purchased? By voucher? If so, Currys can refund via voucher.1 -
It was an e-voucher emailed to husband for £449 that he paid in instalments of his wages every month for 12 months.0
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How do i get this proof though, im stuck on were to go next for help0
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Leeannl2003 said:It was an e-voucher emailed to husband for £449 that he paid in instalments of his wages every month for 12 months.Leeannl2003 said:How do i get this proof though, im stuck on were to go next for help
All of the above assumes you want to exercise your statutory consumer rights. Any chance the TV came with a manufacturer's warranty of at least two years? That might be another route if the terms of that warranty are reasonable.0 -
Your husband will have been sent an e-receipt from Currys when he bought the TV.
However, Currys don't seem to be disputing where or when you bought it.0 -
Your statutory rights under CRA 2015 are with the retailer, and are more limited after 21 months-you will have to prove a pre-existing fault, by way of an independent engineer's report.
Have you checked the manufacturer's warranty though? Some brands offer a 2 year warranty, What brand is it?
Next time, stay away from DSG and buy from JL or Richer Sounds, who will give you a 5 or 6 year warranty.No free lunch, and no free laptop2 -
Leeannl2003 said:It was an e-voucher emailed to husband for £449 that he paid in instalments of his wages every month for 12 months.
You need to go back to the retailer, but you could ask the manufacturer if they are happy that their TV only lasted two years.
It could be a simple repair for a recommended repair agent.0
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