Section 75 hotel booking

Powapa

Good evening all, I was meant to be staying in Scotland tonight but didn’t make it due to the snowy conditions and getting stuck on the motorway, ultimately having to turn around and go home. 

We phoned the hotel at 8:30am on our way to say the snow was really bad and if we could move our dates, they said no as a lot of customers have said the same thing so we tried our best to get there. 

We booked through booking.com and had free cancellation up until yesterday which is gutting. 

Is this something I can claim through section 75 as we paid on credit card at the value of £135?

TheMilkmansDad

I'd say no as the hotel was open.

Have you tried your travel insurance?

DullGreyGuy

S75 covers breach of contract by the supplier... what do you think they have done wrong?

S75 also requires a direct relationship between supplier, creditor (your bank) and debtor (you) whereas you say you booked via an agent which would break this even if you blame the hotel for creating the weather.

born_again

This is what travel insurance is for 👍

Powapa

Thanks, my initial thought was its a no chance but saw this quote on the MSE website that made me consider asking the question;

“Last year I purchased concert tickets for myself and a friend. The concert was postponed but while the tickets were still valid, I'd also spent £230 on train tickets and hotel accommodation.

I contacted the rail companies and the hotel to ask for a refund, only to be told they were non-refundable. So I contacted my credit card company quoting the Consumer Credit Act and asked for a refund.

This morning, to my surprise, I received a letter from my credit card company offering me a full refund of £230.”

eskbanker

liammjenkinss said:

Thanks, my initial thought was its a no chance but saw this quote on the MSE website that made me consider asking the question;

“Last year I purchased concert tickets for myself and a friend. The concert was postponed but while the tickets were still valid, I'd also spent £230 on train tickets and hotel accommodation.

I contacted the rail companies and the hotel to ask for a refund, only to be told they were non-refundable. So I contacted my credit card company quoting the Consumer Credit Act and asked for a refund.

This morning, to my surprise, I received a letter from my credit card company offering me a full refund of £230.”

In its context, that quote is being used to illustrate the concept of consequential losses, i.e. where there has been a breach of contract, there is potentially a claim beyond the value of that specific contract.  However, in your case, no party appears to have breached a contract?

[Deleted User]

liammjenkinss said:

Thanks, my initial thought was its a no chance but saw this quote on the MSE website that made me consider asking the question;

“Last year I purchased concert tickets for myself and a friend. The concert was postponed but while the tickets were still valid, I'd also spent £230 on train tickets and hotel accommodation.

I contacted the rail companies and the hotel to ask for a refund, only to be told they were non-refundable. So I contacted my credit card company quoting the Consumer Credit Act and asked for a refund.

This morning, to my surprise, I received a letter from my credit card company offering me a full refund of £230.”

In that case, the concert was postponed by the operator, in your case the hotel room was still available and if you had been able to get there, you could have stayed so there is no breach of contract