Delay Repay

Kite2010

RobM99 said:

I'm not having a 'go' at a rail company but my train was delayed an hour. At my destination the ticket machine ate my ticket! So I had no proof of purchase. So I'd recommend photographing your tickets!

Or if you are delayed, don't use the ticket barriers and speak with the member of staff to keep hold of your ticket in order to make a claim.

daveyjp

RobM99 said:

I'm not having a 'go' at a rail company but my train was delayed an hour. At my destination the ticket machine ate my ticket! So I had no proof of purchase. So I'd recommend photographing your tickets!

A ticket isn't proof of purchase. If you need proof of purchase get a receipt.

yorkie2

Firstly I would suggest obtaining e-tickets where possible; failing that I would suggest taking a photograph of the ticket(s) before the journey has finished.

But yes you can ask staff if you can retain the ticket.

If you have proof of purchase, the company might accept this instead of the original ticket.

RobM99

daveyjp said:

RobM99 said:

I'm not having a 'go' at a rail company but my train was delayed an hour. At my destination the ticket machine ate my ticket! So I had no proof of purchase. So I'd recommend photographing your tickets!

A ticket isn't proof of purchase. If you need proof of purchase get a receipt.

It was in my case. I photographed a ticket and uploaded that (different journey) and got  paid.