in Public transport & cycling
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New licence conditions were issued by ORR which took effect rom 01/04/2022. These required Train operating companies to publish data about these payments every three months and feature it prominently alongside existing Delay Repay stuff on their websites. As of today Cross Country haven't done it and GWR has just put up some data , but not the complete set, after I badgered them for days. I am still trying to get them to do it properly. ORR itself doesn't seem interested. You would have thought they might have spotted that TOCs were not doing as they were told. I have only looked at GWR, X Country and Avanti, and none of them are complying fully, X Country not at all.
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As a first cheap action, try some Freedom Of Information requests to ORR and train companies, either direct via their published procedures (or by a simple letter to Chief Execs if no procedure is published), or maybe via the "whatdotheyknow" website.
Train was 65 minutes late, but the automated delay repay was for between 30--59 mins, so I rejected it .
Had e-mail today confirming delay was over 60 mins.
I am wondering how many people they have short changed.
I chose to go to Glasgow and make my way to Edinburgh from there, although I had to walk from Glasgow Central to Queen Street and go from there.
There isn't an option to put in 'train never arrived at intended destination', so what do I put in regarding the delay? I arrived in Edinburgh an hour and a half late but not sure this is relevant?