Coop gold card

jim_walton

Yes I still use the card..I rang the coop and they gave me a policy number and Axa's telephone number.  I contacted Axa and they said they didn't administer policy's with that number!  So I thought I'd try on her to see if anybody had the same card  

WillPS

jim_walton said:

Yes I still use the card..I rang the coop and they gave me a policy number and Axa's telephone number.  I contacted Axa and they said they didn't administer policy's with that number!  So I thought I'd try on her to see if anybody had the same card  

So the Co-op are telling you that you are insured, but the insurer is denying any knowledge of the policy?

Sounds like cause for complaint to me.

NoodleDoodleMan

Suggestion - go back to the Co-op bank using their secure message facility and advising them that AXA do not recognise your policy details.

I had a similar (ish) issue with them a couple or so years ago.

I suspect a lot of their newer/younger staff have no idea what a Gold Card is - it was dropped from their portfolio a number of years ago AFAIK.

jim_walton

NoodleDoodleMan said:

Suggestion - go back to the Co-op bank using their secure message facility and advising them that AXA do not recognise your policy details.

I had a similar (ish) issue with them a couple or so years ago.

I suspect a lot of their newer/younger staff have no idea what a Gold Card is - it was dropped from their portfolio a number of years ago AFAIK.

that's what I've done..I'll let you know what they say and if necessary I'll go through their complaints procedures 

NoodleDoodleMan

Good luck.

I have the direct number for AXA to clarify cover status - may be different from Co-op's advice ?

jim_walton

NoodleDoodleMan said:

Good luck.

I have the direct number for AXA to clarify cover status - may be different from Co-op's advice ?

Got a reply from the caring sharing coop..The travel insurance was withdrawn in August 2016 and I would have received a letter?  So that clears that up.. many thanks for your interest.  

NoodleDoodleMan

Delete "would" to read "should" in respect of the letter.

Thanks for bringing closure to this thread - unfortunately not a few punters post an issue but then leave when they don't get the answer they wanted to hear.