Unauthorised hard search

19 Posts

Hello,
Checking my credit report, I have a hard search by an old house insurance company. I had a policy with them and paid monthly. I cancelled with them and went to another provider however the same company after I have cancelled has conducted a hard search.
I have made a complaint to the company about this, however they were useless told me they are sorry, they done the search the same day I cancelled and that I need to contact my bank to have the search removed…
Is there anything I can do about this?
Jamie
Jamie
0
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Replies
One hard search isn’t the end of the world.
to remind yourself how pointless your “score is”, read the sticky at the top of the board.
Doesn’t take too long to appeal the complaint.
I don’t see why they’d run a hard search on someone’s file when they are leaving to be honest.
If there was an auto renewal on it, OP may just have been unlucky with the timing in that they were in the process of checking before they renewed because if they were paying monthly it is taking out a credit agreement