RSA Building Insurance

RSA sent out a building insurance renewal notice with a contact telephone number. After trying to phone this number for 2 to 3 weeks I sent an email. I am still waiting. The renewal date is coming up. The quote has increased considerably and I need to discuss alternatives. I feel stuck with them due to a previous subsidence claim. How can an insurance company function without a working phone line?
Argggg! 

Comments

  • DullGreyGuy
    DullGreyGuy Posts: 10,186 Forumite
    First Post First Anniversary Name Dropper
    Diana59 said:
     How can an insurance company function without a working phone line?
    How is the line not working? Most complain that the call queue is too long rather than the phone number simply doesnt work.

    There are a range of telephone numbers online for RSA, have you tried any of the others?

    If you really mean its too busy, rather than not working, then its often easiest to get through by calling just before the line opens (by a minute or so depending on how long the recorded messages are etc)
  • Diana59 said:
    I feel stuck with them due to a previous subsidence claim. 

    How long ago was the subsidence claim?
    I had the same problem and the insurer I was with at the time were charging stupid money for buildings cover and due to the previous subsidence, I couldn't find another company willing to provide insurance.

    I eventually switched to AXA as  you don't have to tell them about previous subsidence claims provided that is was more then 10 years ago and my insurance premium dropped by over 90%.
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